Report and Comment Writing Tips

Writing an Effective Report

If you really want to write an effective report you need to read this and let it sink in - also, count to ten and take a few deep breaths. If while writing you find yourself getting angry - stop writing! Take a few minutes to compose yourself and start where you left off. You will not make much positive influence if your report is spewing anger and uncontrolled emotion. Clear thought and a calm mind will prevail, and will keep you out of trouble.

Collect Your Facts.

Write down your thoughts on paper and try to prioritize them. Gather your evidence and use the facts to support your statment. When you start your report use your notes as you go.

Report Title

Please title your report with the company name and or product that you are reporting. This make it easier to find in the index and through the search engines.

Report Body

Tell your story as it happened. Try not to overstate things or exagerrate the facts; the more precise your report is the better it will work for you. If you have receipts, state that fact, if you have eamils state that too. You can even quote the other party's emails and correspondence. Be sure to not write anything that is untrue or that can be used against you. Remember, you want a positive response from the reported party. Rather than inflame, try to resolve.

After Your Report is Published

Notify the company that you have filed a report against them on this website. Tell them that if they aggree to resolve the situation the report will be marked as resolved by both parties. Advise them that they can write a rebuttal if they wish. A rebuttal may be a pubic apology and a promise to make things right, or they may try to turn the table.

If a company refuses to work with you, report them immediately to the Better Business Bureau. Feel free to contact the ROO Editor using our contact form and ask for advice. Someone will be happy to work with you to help resolve the issue, if at all possible.

If You Succeed  or Need to Follow Up

If you manage to resolve things with the company, absolutely follow-up with us so the report can be marked appropriately. This way the company will not have a bad complaint against them anymore. The complaint will still be on our site but it will be marked by the Editor as resolved, unresolved, in mediation, etc.

ROO as an Advocate

Roo will try at all times to work with you; this site is all about the consumer and their treatment by businesses. But please use the reporting feature of this site as your first step. If a company refuses to work with you, let us know and we'll go from there.