Pella window - Fradulant Product
General Comments (Public): 1
Author's Comments: 0 Rebuttal: You must be logged in: 0 Status: Unresolved We purchased 49 Architect Series Double Hung Douglas Fir windows in August 2009 for a delivery date stated on our contract of: on or before September 8, 2009. The windows were delivered 15 days late. The windows were installed immediately. Pella was contacted the first week of October 2009. The windows leaked air/water/snow. Pella came out in November 2009. After weeks of talks, Pella decided to replace the windows. The windows were delivered and Pella installed them in February 2010. While Pella was at our house we learned that the Douglas Fir upgraded windows that we ordered and paid for were never delivered to our home. Instead, we were delivered a cheap pine window with a thin layer of veneer. Pella thought that they would get by with advertising that they offered 4 types of wood type: Alder, Mahogany, Douglas Fir and Pine. In fact they only really make a cheap pine window and put a thin veneer of an extra type of wood, attempting to pass the window off as an upscale, up charged wood window type. They probably get by with this most of the time, as most people do not know the difference. The new windows also leak water/air/snow. There is to much information to put here. If you would like to read about our mess please go to: www.pellawindowsdecideforyourself.com Pella refused to come to our home to fix the problem. We are homeless due to the water and mold damage caused by the leaking windows. Our neighbors have graciously taken us in. We need our home back, as we cannot rely on our neighbors forever. We need help!
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We are unhappy Pella customers, as is easy to see that there are thousands of us. Our nearly 30 architect series windows, in our new 2008 home, all leak when it rains except for the ones that are under the porch roof. Pella was contacted dozens of times to service them. Pella sent out what they called installation experts 4 times. The first time this expert was in our home he offered that we should pull off the siding so that he could see the way that the windows were framed out, the shimming of the windows and the way the water sealed flashing tape was installed. We were so desperate that we did exactly as he requested. We had the siding removed to show the "installation expert" just how these things were done. We pulled off all the siding on the north side of our home. This cost us a total of $6,380.00, out of our pocket to remove, purchase new, have replaced and painted. There were no "installation errors" that this Pella professional could locate on any of the 17 north side windows. The Pella "installation expert" could not give us any suggestions for the water leaking into our home when it rained and blew. We were smart and took photos of our home as we removed the siding and had this "Pella installation expert" review our case on our property.
We demanded that Pella fix our windows. As we read in another posting, my 76 year old wife and I were "nice". We have had to call dozens (my wife says hundreds) of times and visit the store way to many times to count to get any response at all. After the first inspection that revealed nothing wrong. I refused to remove the rest of the siding, as there was nothing wrong with the entire north side. Pella then sent out "installation experts" 3 other times. There has still to this date not been anything that has been done to fix our windows to keep out the water.
We also watched the video of "Sharron of Moravia". Our windows seem to have the same issues as hers. The water comes into our home when it blows. I don't understand the comment about the "lack of water above". There is no water above as it comes in where the sashes meet. Our water looks exactly the same. As we search online, we see that there are many others that have the same problems. Pella just simply does not service their products.
For nearly 80 years, my wife and I have been good community members. We have never needed to look into an attorney except for the normal trust/will preparation and the two times we have purchased new homes. We did look into filing against Pella and found that we only had 2 years. We now fully understand why Pella quit talking to us. They knew that if they could play us for 2 years, our time would be up and they would not have to ever service our windows.
We are writing this in hopes that we can save another family our hopeless dilemma. Please choose your windows from any other company. A Pella window purchase will prove to make your live miserable. If you do not believe us, just read all the reviews you can find online about the many other unhappy Pella customers.