www.FactoryOutletStore.com Scam!

I purchased a battery for my cordless phone on August 3,2011 from this company because they offered free shipping.Being on disability,I thought this was a bargain.Wrong! After I waited for about 20 days,I realized I might have been taken for a ride.I emailed them 2 times and they failed to even acknowledge my emails.By then I was furious because they were ignoring me .They had no problems taking the money out of my bank account but could not even acknowledge me.I then called the phone number listed on their website.When I finally got through,I was told I would be placed on hold as they were taking care of a previous customer and I was placed on eternal hold.This happened every time I called.They sound like foreigners and this leads me to believe they might not be American based.This has caused me such inconvienience because I am homebound and disabled without any contact because I haven't had a working phone for nearly one month.I trusted these people to send the product they have been paid for and they failed.They stole my money and sent nothing!