Sent them $150 dollars for an order. Waited 2 months :( and emailed them. Got one puny email saying they dont ship to Canada anymore. All emails thereafter were completely ignored. WORST ONLINE SHOPPING EXPERIENCE EVER. Completely ripped me off.... lots of online vendors for pro audio, take your precious money elsewhere. These guys are jerks!

Editor 10-14-2008:
ROO received an email from Davis at djproaudio.com claiming that this is not an honest report and that the author is mistaken. Please see the detailed rebuttal by djproaudio.com below. Remember not to base a decision on just a report, but on the rebuttal as well. A rebuttal considerately written and in a professional manner with all contact information like the one below carries a lot of weight; please allow it some consideration. ED

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djproaudio,

I am not sure who this customer is, as I looked through 4 months of order history of customer's who payment was applied via Check or Money Order, and who were from Canada - absolutely nothing comes up.

Not true about Canadian orders, we ship to Canada all the time. I'm going to assume this post is from a competitor, because no such order exists in our database. Here is a link to our International Policies page: http://www.djproaudio.com/Store

In addition, we have an open line of communication with our senior management. I encourage anyone to contact me directly and I will try and resolve your situation. We try and resolve each and every situation to accommodate our customers.

False posts like this on web sites like this, where nothing can be confirmed or a method to resolve, are unfair to responsible and ethical businesses.

All issues with our company are taken seriously. Here is my contact information should you need to reach me:

Davis Murcia
General Manager

Tel: 1.866.668.1596 ext 712
Fax: 1.877.813.5298

DJ Pro Audio, Inc.
195 Morgan Ave
Brooklyn, NY 11237
www.djproaudio.com

2008-10-14 09:33:45

pissedguy,

I AM LEGIT: My order # is 13001121
order placed July 10 2008 paid visa.
August 19 2008 sent inquery email. you said supplier wont ship to canada, order is due "this week" will send "right out" tracking #, proving you got my 1st email.
Sept 17 2008 I send an email through website.. want some info.. No reply, order sent through djporoaudio.com
Order repeatedly checked online * always says At warehouse.
October 3rd (13 weeks later) I send an email through djproaudio.com upset with lack of communication, am I being ripped? can you give me *any* info please? NOTHING...
I work 730 to 6. I admit I have not called by phone but its long dist. and im at work. its why I shopped online in the first. welcome to 21st century.
I even tried to reply to the letter you sent me telling me it should be "this week" (in july) incase the link was broken (?) and I got no response.
*-->I admit that YOU SHIP TO CANADA, but supplier shipping problems to canada a resposible for the delays.
But I send 3 emails (over 3 months) into the abyss and got no response. which after months led to this fustration and this post.
I have all emails saved, i was going to post but no space.

2008-10-14 19:31:17

pissedguy,

I HAVE BEEN FULLY COMPENSATED BY DJPROAUDIO.COM, I WOULD REMOVE THE POST BUT I CANNOT.

2008-10-18 09:34:32

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