Iowa Wine Tour- cancelled tour, but kept money
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Author's Comments: 1 Rebuttal: You must be logged in: 0 Status: WIN - Got Money Back! I booked a four-hour, three winery tour for 3/21/11 with the President of the company, Dennis Dieters. Pre-payment in full at time of booking was required; $130. Three hours prior to the start of the tour, Dennis called my hotel in Galena, IL, and left a message with the desk clerk ( he didn't even ask to speak with me, and he had my cell phone number so I can only infer he was avoiding speaking with me) and stated that due to a family emergency, he was cancelling the tour. Additionally, he has a NO REFUND policy, and would not refund my credit card. I called him back and he continuously stated, "no refunds" and then hung up on me. He has not replied to a follow-up e-mail as well. Therefore, he has not delivered the service as promised, and has kept my $130. I live more than 260 miles one-day from the Dubuque, IA area where he is based and have neither the resources nor the desire to return to the area again. The $130 needs to be refunded immediately.
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