Omera Ford Holds Customers Truck Hostage
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Author's Comments: 0 Rebuttal: You must be logged in: 0 Status: Unresolved I had my truck towed to Omeara Ford in Northglen, Colorado to have my alarm fixed which was stopping my 2005 Ford F250 from starting. I called two days later, and was told that my radiator would need to be replaced due to it being broken due to fixing some factory recalled items. I never signed a work order, and I never authorized them to fix this factory recalled item, nor asked them to fix it. They stated that there was a line off of the radiator that had been repaired before, and it broke while they were installing new parts. If they felt it had been repaired before then they should have stopped their work and advised me of the situation. They then told me my wife gave them "verbal permission' to work on the factory recalls. My wife knows nothing of automotive repairs and never authorized. Brian Beardon the service manager stated that I would have to pay $750.00 for a new radiator. New radiators for my truck go for $250.00 in this area, so they are doubling the actual price so I cover the whole cost of their mistake. I am suing this dealer and reporting them to the Consumer Fraud Division of Denver, and the Better Business Bureau as well. They were agressive in making more work on a simple alarm job. This dealership has a horrible reputaion online, and I wish I had known this earlier. The fight has just begun.
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