Coast to Coast Auto Glass/Synergy Management is a SCAM!!!

I want them to stop coming to my door. We do not allow solicitors in my community, but here these jerks come anyway.

2010-06-30 17:05:18

I would like to inform you that the people who say that they are working with coast to coast are in fact doing so. They hire these marketing companies so they can premote buisness and not waste money on advertising. In my opinion if damage is on my windshield and someone took the time to come to my neighborhood to help a few people out then cool there trying to make aliving and it really is no cost. The reason why it is not on any insurance companies preferd shops list is because they use the best glass. So everyone needs to stop being stupid and trying to run a company out of town. There are people who have truly had a good time with coast to coast and there are those who havnt that's the life of a buisness but if use coast to coast the sales person will give you there cell phone so u won't have to be on hold so give these guys a break they walk around all day and get yelled at when there just trying to help

2010-07-08 15:42:19

Chris, you must work for these creeps! They use Pilkington glass, just as many other "Preferred" glass shops do. It's not the glass they use is the reason why they CANNOT be on ANY insurance companies preferred glass program. It's their horrible reputation throughout ALL insurance companies. Take for example, in Florida, if someone from Coast to Coast Auto Glass calls in a Geico "glass only" claim, Geico will not provide the necessary referral/dispatch number. Instead, due to Coast to Coast Auto Glass's pathetic reputation, Geico sends out an adjuster to verify the actual damage. That alone should tell you just how bad this terrible company is. I know, I used to work for them, but I didn't swallow ANY of their lies! In fact, in Charleston, SC, channel 2 news did coverage on them, and it was not in their favor. This company is so good that the local law enforcement are now arresting their sales people. Yeah, that makes this company real good!!!
Believe it or not, although you obviously work for this company, you really should do your research and get your facts straight. You obviously have bought into their lies, but it will only be a matter of time before you wake up and smell the roses, more so, smell the inside of a jail cell!

2010-07-08 15:59:28

I agree with Tyler, that guy Chris must work for Coast to Coast. I worked for them 2 days, and on the second day, I was stopped by the police. The officer did give me a warning but did state that if he ever saw me again, going door to door for Coast to Coast Auto Glass, he would arrest me. Naturally, without any hesitation whatsoever, I quit!

Since my departure, I have heard nothing but bad things about this company. Just google them and you will only be able to find terrible things. I know of 5 other people who worked for them, and all 5 quit. 2 of the 5 were arrested!

2010-07-09 00:56:25

This company gives the a/g business a BAD name. They prey on people like vultures & the are all over the country so "BUYER BEWARE!" Not to mention Chris cannot even spell business.....

2010-08-06 15:33:49

Jessica...if you look up Safelite Auto Glass, you will find complaints as well...
Coast to Coast also has a contract with Pilkington glass to use only them.
So please, all of you find something better to do than to write bad reviews about Coast to Coast.
At least these people are finding jobs and working in an economy that is obviously corrupt.

2010-08-18 18:57:31

Chris and Ashlea, Apparently you both are slightly retarded if you think anything they do ISN'T a scam. Ive worked for them for a month and bought into it until they started stealing money from me. They are now doing chip repairs which they know nothing about. The sales reps are the ones having to do the work and not getting paid for it. The man in charge in florida is Larry Zeiss and he is a complete moron. He thinks nobody will ever question the scam. People are so gullible with the economy being bad they just need a job. So he preys on the vulnerable people. Another person is Mathew Grunski. He is now down in Fort Laterdale corrupting those people down there.

2010-08-23 09:11:58

I will never use them again. I got them to replace my windshield about 3 months ago. It started leaking last month and they did come back out to seal (not replace) the windshield. Well, guess what. It started leaking again this past weekend, leaving the entire floor board on the passenger side soaked. I should have stuck with who I've used in the past (Glass Pro). I have never had a leak from them and unfortunately now, I am stuck paying the bill out of pocket. Scam or no scam, they obviously don't know what they're doing.

2010-08-24 10:07:32

Had one of these sales "reps" approach me today, I went through with it and spoke to someone with Allstate's glass replacement about going through with it. Had no idea about how poor this company was until I came on here and read everything. My question now is, is there anyway I can just say I don't want it done? I haven't been called/visited by an adjuster for Allstate yet (she said it would happen within one business day) and they scheduled my replacement for Tuesday, September 7th. Is there anything I can do???

2010-09-03 14:33:37

Vin, just call and cancel, but be prepared for a speech. Do not let them talk you into it. If they do come to you after that, you have the right to refuse service. Let us know how it goes. Best, ~Guy

2010-09-03 15:26:47

Obviously the author of this post works for an insurance angecy, the problem they have with coast to coast is not the quality of the work, or the agressive marketing approach that they use, it's that they use the highest quality glass , only OE , which will cost the insurance companies more than one of their " preferred vendors" which use a lower standard aftermarket product. There is no "scam" involved, these folks work hard and provide a very helpful service to those who otherwise were unaware that they could have it done for them at no cost. You put god knows how much money into your insurance payments monthly, god forbid you get something in return that they should make you aware of to begin with.

2010-09-17 18:39:23

http://www.measuredup.com/review/Coast-to-Coast-Autoglass-L.L.C.-Review-Good-guys-26063

2010-09-17 18:41:56

i can personaly say that coast to coast is not a scam, in fact they are very proffesional and curtious. Just because a comany chooses to save money and market directly does not maike thhem fraudulant. these people average five miles a day walking, when was the last time any of you walked even one mile. coast to coast rep work hard days and long hours to provide a convenient and curtious service. they left us their personal number as well as a customer serv. number in order to reach them if a warranty is needed. we needed one and our rep made it happen next day, i dont care who u r, thats service! whats wrong with earning someones business and trying to build a relationship with ur customers. that practice used to b common place until laziness began to take over. these r hard working folks. i challenge any of you haters to walk thru a neighborhood and face what they have to endure

2010-09-22 22:10:40

I worked for this horrible company for 3 months. Their installers are the absolute worst of the worst! I didn't get paid for some of the jobs, and saw plenty of my fellow coworkers get ticketed and/or arrested for soliciting without a license. Yes, they do use Pilkington glass, but after having left Coast to Coast Auto Glass, I found employment with a legitimate auto glass company. They too use ONLY Pilkington, and unlike Coast to Coast Auto Glass, they are a "Preferred" glass shop with every major insurance company.

As a company, Pilkington doesn't care who the auto glass company is using their glass, just so long as they pay the bill. With my new employment, we use Pilkington as well, and yes, we do the same type of marketing, but this time, I don't have to lie to the customer in order to make a sale. That's the BIG difference between using a shady company like Coast to Coast Auto Glass versus a legitimate auto glass shop. I guess that's why Coast to Coast Auto Glass has a major turn over rate due to ALL the lies the management tells employees, then trickles all the way down to the unsuspecting customers.

I feel sorry for ALL the sales people who endure the BS that Coast to Coast Auto Glass puts them through. The only ones who will ever make ANY money with that poor excuse of a company is the upper management, and not ANY of the sales force. You get paid $45.00 per install, and that's if it ever gets installed. Poor customer service and plenty of cancellations is what you can expect if you start working for this lame organization.

You can praise this company if you feel so inclined to do so, but I was there! I saw hard working people get ticketed or hauled off to jail for soliciting without a license and none of the upper management ever blinked an eye, or showed ANY concern whatsoever. They just want to slave drive the sales team to increase the overall sales, regardless of the personal despair it may cause to an innocent employee doing their very best.

Now, working for a new, more reputable glass shop, I make more money per install, and my paychecks are always correct. Our customer service is the highest and we only use Certified Installers. Now, when I make a sale, I know it will be installed and the customer will be grateful for using us. I couldn't say any of that working for Coast to Coast Auto Glass, and come to think of it, nobody else can either!

2010-09-23 01:24:18

I thank every one hear for there input on this subject i did my first ride along with them today, and i got hired of course im sure most of the other did as well considering ive been in this business for some time now an i have had my taste of shady companies. thats why i do my research so i dont end up like one of those guys being hauled off to jail or slapped with a $50k fine (for shady tele-sales)but i do have a general idea of what im gonna do about this situation and its a 3 letter word RUN!!!!!! thanks again every one an the lady who is workin for areal companie please leave their contact info if you can my e-mail is ajob4tramon@live.com

2010-09-23 15:50:00

I also worked for Coast to Coast Auto Glass/Synergy Management Group in Charleston, SC. It didn't take me long to see what this company was all about. Training people to lie to sell was NOT my way of earning a paycheck. I can't blame the people who work their, or at least, to a certain degree, but the upper management couldn't distinguish a truth from a lie cause he lies on a constant basis.

It was the manager at the Charleston office who blatantly went out of his way to bash another glass company called, Sterling Auto Glass. Come to find out, the reason he hates them so much is because they are doing everything the right way, and none of their sales people have to lie in order to make a sale. I have heard him (Manager) numerous times tell bald face lies in order to keep his present sales people from jumping ship and going to a REAL glass shop.

I know ALL about being arrested, cause I was when I worked for Coast to Coast Auto Glass. Now, like Michelle, I too work for a real glass shop, and if you reside in the state of South Carolina and want to sell glass for a real company, then I have already dropped you a hint!

And anyone who has ANYTHING positive to say about Coast to Coast Auto Glass, must work for these fools right now, but it will only take a matter of time before you wake up from hearing all of their lies!

2010-09-23 17:43:17

Two guys going door to door soliciting without a license in Minnetonka, MN. They did everything that has been said above. I didn't buy into this scam and called them out on their license. After some research I found this is the first reported case in the state.

2010-10-01 17:35:25

I just quit today! I worked for them for 2 wks, and they are shittin me out of my pay checks.. they guy who managed me was Toy Christianson, he's a freakin fake... F*** coast 2 coast autoglass!

2010-10-05 11:55:21

I work taking glass claims for insurance companies and this company saying that they use OE glass and don't participate w/ insurance companies bc they won't cover it is BS... They can only charge insurance companies so much bc they have to agree to rates, which happen to be the same as other companies - and several times they will get their glass from Safelite or the same distribution centers that other shops get it from - we also order the glass where I work. I don't know if they do shoddy work or not, but I do know that anyone making an informed decision should contact their agent first and see what companies they have had good luck w/ in the past - if they use a company, more than likely you are going to get better service. And... I would recommend trying to call Coast to Coast's customer service line before agreeing to use them, bc every shop phone # goes to their main call center in AZ and they may answer one time out of 10. Every other time, you wait for a supposed "customer service rep" who just sends you to a voicemail. I'm skeptical of any customer service line I can't get thru on - especially if I were to need assistance. And if you don't do anything else but this - WHEN WE READ YOU SOMETHING WHILE FILING A CLAIM, PLEASE LISTEN TO US RATHER THAN WHAT THE SHOP IS FEEDING YOU, BC IT IS USUALLY FOR YOUR SAFETY.

2010-10-12 00:40:00

I am reading all of your rants and I have only seen 1 person so far who had a problem with this company. They came to my house last night. I have had a crack in my windshield for about a month now and have been planning to get it fixed. They saw it, knocked on my door, were very polite and personable. We called my insurance company on speaker phone, reported the claim and they are comming today to fix my winshield. I have had several windshields replaced in my lifetime. It has never taken more than 30 minutes to have one done. It's not rocket science. And I have never had one leak. I hope I don't get screwed but from the research I've been doing I can't find more than 2 or 3 unhappy customers on the whole internet! Sounds like it's not a fun place to work, but what is? I'll let everyone know how it turns out.

2010-10-27 09:34:24

I went in to the interview looked like a cattle call. was wondering what the company is all about. talked with a guy there Roy hes the manager. i ttold him i wasnt a sales guy he told me he was gonna train me for mangement position like what he does. i couldnt hellp but notice to officed looked like there one day gone the next. said the company is rapidly expanding. told me the first interview was gonna be with his boss. the first interview was with him i could help but wonder how that was inconsitant with what he had told me. then i came for the second day there was about eight of us waiting to see what was going to happen now. they took people out of the room one by one . then it was my turn he then introduced me to a guy from canada "who had no accent" i thought it strange cause i have talked to many canadians all who had some type of accent. they said to ride along. i signed a waiver back in the office to agree that i wouldnt get any compensation for today. i noticed the canadian manager was riding in someones car he was training. I also was asked to dress professionally shirt tie slacks dress shoes. i was thinking to myself what company would have you dress up to be out in this 90 degree florida heat. i then was following the car thinking to myself this is giving me a bad feeling right now. not to mention i always know when you go to a interview and it takes more than one interview to figure out EXACTLY what you will be doing and the details ITS A SHAM i know this from previous experiance. not to mention the secretary was answering some calls sayin "World Group" i was thinking to myself i thought this was Prospect advertising inc. i notice we were by my house and the car i was following turned and i kept going to my house. the guy had called my cell phone shortly after said i think we lost you or you got lost. I said no i went home i continued to tell him. hey going door to door advisiing people to replace there autoglass is not my idea of a good job. the guy got upset saying about how he had started all these buisness for the company. and it wasnt just going door to door replacing glass. he said the training period for a manager is 4 to 6 months and this was a small part of the whole process. he then asked what were my plans. I said im going back to school and getting a bachelors in computer science to be a programmer so i can be a database admin. he shut up and said good luck and got off the phone. BEWARE SHADY the email address they used to email me is prospectinc@hotmail.com WOW THATS OFFICIAL the address there operating at in central florida PROSPECT ADVERTISING Inc.
400 East State Rd 436, suite 202
Casselberry, FL 32707
P: 321.972.8884
If i can save anyone some gas money to keep looking for a better job somewhere else by posting this I have accomplished my mission. keep looking stay positive and dont give up theres a good job or career out there but dont waste your time with these guys.

2010-10-27 21:31:58

I did not personally work for this company, but my younger brother did, or at least, for 1 1/2 weeks. When he told me everything that they were being "trained" to do, I told him point blank that he was going to be telling bald face lies to potential customers as well as participating in possible insurance fraud. Like most of the people who work for them, he fell for their "get rich quick" schematics.
The hours he spent each day were too long for anyone to have to endure, not to mention, the money spent on gas for him to transport others into various subdivisions. After hearing him telling more and more about this company, I took the time to go to my auto insurance agent and confront him about this company. To say the least, I was devastated at what my agent said regarding this company, so I took my brother in so he could hear exactly all that I had heard.
Being young, my brother didn't want to believe my agent and midway through his second week, he came home with a citation for "Soliciting Without A License." Thanks to that ticket, my brother finally woke up and quit.
It seems to me that this company relies heavily on "young" people in order to brainwash them about financial freedom and overall success. To me, that alone seems a bit odd, not to mention, there's not a whole lot of positive things about this company on the internet. All the negative comments appear to be stream lining from various cities throughout the United States, so there has to be a problem somewhere within this organization.
I am quite sure some of the lucky ones are doing very well on top of the food chain within this company, but from what I can gather, it sure does sound awfully like some type of pyramid scheme. Those who are at the top are getting paid very well, while those who are at the bottom keep getting poorer. Seems like a pyramid to me!
I know in this time of economic melt down jobs are hard to come by, but for anyone contemplating gainful employment or in need of a glass company, you just might want to consider googling this company and conduct your own research. You just might be thankful you did!

2010-10-29 03:23:46

I was both and employee and a customer of this company for a brief two weeks. As an employee, I was being trained to lie to a customer in order to obtain the sale. Here is the truth about their so-called pitch. Their employees are trained to overcome their absence of being on the insurance companies glass program by telling the customer, "We take pride in not participating in your insurance company's glass program because of the quality of glass we use. Your insurance company would rather have cheap after-market auto glass installed rather than the high quality of glass we use." Lie, lie, LIE! It's not because of the glass they use is the reason why they do not participate on ANY insurance companies glass program, it's their horrendous reputation committing acts of insurance fraud, that's the real reason. Their employees (Independent Contractors) are taught how to turn a small chip into a full blown replacement, using rehearsed, well practiced conversation.
As a customer, while still employed with them, my windshield was scheduled, but nobody ever called me to explain why the installer never showed up. I called the corporate office numerous times, being placed on hold for over 40 minutes before anyone ever answered my call. I was told that I was being scheduled the next day. That day came and went, and still, nobody ever showed up. 5 days later, out of the blue, one of their installers finally called and replaced my windshield. My vehicle remained park for nearly 24 hours. Not only was I now experiencing wind noise, but 2 days later when it rained, I was now experiencing a waterfall inside my vehicle from my new windshield. Once again, I had to call the corporate office to express my concern over the installation, but as per the case with their beleaguered customer service, nobody ever called me to repair my windshield.
I finally had had enough, both as an employee and as a customer. I quit and had to have a legitimate glass shop fix my windshield. In doing so, I had to pay that expense out of my own pocket cause my insurance company, and YOURS, warned us that they would NOT honor their warranty.
What you and anyone else can do is file a lawful complaint to your states attorney generals office. With enough complaints, some lawful organization will have to get involved and shut their doors permanently. Warn your family members, friends, and coworkers about this company and ask them to spread the word so nobody else can be swindled and swallow their lies.

2010-10-29 06:13:23

Wow I can't say how much I enjoyed reading all these posts, I am a current auto glass technician for C2C, and everything I'm reading hear is SO TRUE, I am a NGA certified master technician and I follow AGRSS and the industry standards but I can not say that for all the techs most of them are beginners or just plan hacks who take NO PRIDE in their work. I new right away that the company was no good, so let me spell it out here for everyone, if your in the glass industry or new to it and are thinking about taking a position with C2C, don't do it I guarantee you will regret it big time, you will work long days for next to nothing, your paychecks will be shorted OFTEN, If you are a potential customer for C2C and they come knocking on your door - then go grab your shotgun and shoo them away you'll be glad you did, if C2C approaches you in a gas station and cleans 1/2 of your windshield - ask them to clean the other 1/2 then shoo them away you'll be glad you did, I have been in this industry for over 2 decades now and I do know what I'm doing, and in all my years in this business I honestly have to say that Coast to Coast Auto Glass is by far one of the worse companies in the USA today, anyone who wants to know more or has any questions, I'll give you the full scoop no lies no BS, like John said in a previous post - BUYER BEWARE.............

2010-11-18 17:12:18

I use to work with coast to coast i worked in the main office in AZ. Coast to coast is not a scam. Now do we have sales reps and techn that rep us badly yes we do but how can we do anything about it if no one brings it to our attention. All you have to do is talk to the general manager of it all. We have had complates about ppl and they have been fired to.
Yes tC2C has been named many thing but thats because the owners ended up combining them all so now its C2C we even have a place here in AZ called Omega Auto glass and they bought out C2C. Wr dont wrip ppl off and we are not a scam i was an auditor and i would call customers and insurance companys all day comferming cov and appointments. Just because we have bad reps doesnt make C2C bad. But every company has bad seeds yes we have a few more then others but in the process of wokring them out. Oh and as for being put on hold no joke there is only 4 to 5 ppl a day working those phones and just think we have to answer phones e-mails pissed off cust and sales reps and tech from MN, SC, FL, CT,KY AZ, and more so its not easy if you think about it. Oh and if your a sales rep that is new why dont you take a stand and do it the right way and then try to help this company out of a hole because its not all that bad of a company. As i said a few bad seeds and one those are removed then it will get better from there but everyone has there opinion and there as been about an equal amount of bad and good that i have seen of C2C but people tend to look at the bad more than good. Also C2C does door to door because it saves on advertisment i mean redbull did the same thing when they started out too theres a lot of companies that do this chipotle mexican grill goes to offices and solicits.

2010-12-08 15:52:03

Vanessa I understand completely how hard it is for 4 to 5 ppl to answer the phones of high volume, but that's NOT the public's or the rep's or tech's fault or problem, the companies to damn cheap to hire the correct amount of employee's to handle the work flow, I have been in this industry for over 2 decades and have seen all kinds of business practices, but never have I seen anything like C2C, in the 4 months I have allowed C2C to use MY SKILLS for their gain I have been shorted on pay repeatedly and am still owed wages from C2C, they have consumed 8 to 9 hrs. of my day for 6 days a week just to try and earn a paycheck equal to a McDonalds dinning rm. attendant, and for a skilled - trained tech that's substandard, and as far as soliciting door to door you may wish to inform your new sales forces prospects to obtain a solicitor's license so they don't get ticketed or receive jail time.

2010-12-09 13:49:15

no see they do hire enough ppl and ppl just quit or get fired becuase they arent auditing there work properly in 3 months we probably went through at least 15 to 25 ppl.

2010-12-11 11:50:50

well if you didn't get paid for work you've done would you continue to work there or for any place that didn't pay you for your time or efforts?????

2010-12-13 09:06:11

I am a 41 year old college graduate. I work for Coast to Coast. They have also replaced my windshield. In upstate South Carolina we have the fewest number of warranty claims due to the excellent installers that we employ. I taught high school Biology for 10 years. That type of work is unrewarded by extra effort extrinsically. We do work long days. We do walk long distances. We also have an awesome group of people that we work with that support us in any way possible. Auto glass is a safety feature in NO FAULT states. When we are with a customer we tell the insurance company what the damage is, they then decide if it requires replacement. Honestly though, if you have excessive chipping, star cracks, or deep chips (especially in your line of vision) you need a new windshield. Your insurance company isn't going to tell you this unless you know already or read your policy in detail. Despite what many of you have said, we do this work because it does help people. The pay is not that great, but the opportunity for advancement is real, and often happens quickly. If someone doesn't make it in outside sales, they don't need to be promoted and if they don't quit, they will be retrained. If they do anything immoral, they are fired. Get real people! Most people don't want to work outdoors in harsh weather conditions and hear a bunch of "no"s. We aren't salespeople either. We are doing door to door sales to inform people of their options. Most people don't even know that we are a "no fault" state and that there is no deductible for auto glass replacement. Most people don't recognize significant damage. A star or a crack is easy to see, but other damage makes seeing difficult, the windshield not as sturdy and therefore unsafe. We don't mind hearing "no," we just keep going because before the day is over, we will help someone to be safer on the road. Pilkington is good glass! Yeah to all those independent installers who use it! High end vehicles install it as original equipment. We never, ever install glass that is not the exact right type of glass for that particular vehicle. Some companies can't say that. Don't hate because you are the one person out of a million happy customers who were dissatisfied, or because you couldn't handle the long days and strenuous conditions. We work hard, we provide a good service, if we continue to show good work ethic and attitude we become managers and then owners. Only the strong survive. Also, we don't go door to door in areas we are not licensed in. We also carry a copy of our license in our notebooks. Personally, I like talking to people. I like informing the importance our state places on windshield safety. I provide this information to many people a day who do not sign up for a replacement windshield. I love it!

2010-12-16 23:32:02

I worked for this company in florida and I know coast to coast and they used to be called Izon and other names. These guys have operated under different names for a reason and insurance companies will not refer them for a reason. I'm sure they will change their name again due to the continuing scams that they pull. Anyone that works for them i feel sorry for because they are wasting their time and will last a few weeks as everyone else does. This company hires people with low self esteem and they do cult like chants in the morning to pump these poor soles up for sales. Another funny thing is they trick the employees in the interview process thinking they are getting management jobs and the go through three interviews. lol I have seen some of this and is funny to watch as they are running in circles chanting! lol This is nothing more than an auto glass wantabe company ran by marketing groups that also sells a product called fast wax. They will use this product at gas stations to try to approach your car then switch to the windshield scam. This company is just putting a black eye on the auto glass industry and they will go away after the low lives at the top get sued enough times from committing insurance fruad. I know the are being looked at as we speak so I would run while you have the opportunity and find a real job rather than going door to door and gas stations. I could go on and on but I have better things to do! Just thought I would let you know what goes on with Coast to Coast. Should be called Scam to Scam!

2010-12-31 16:23:56

whew. i smelled a rat and all you cool people saved me from wasting my time and going on an interview

2011-01-05 18:36:18

Dear Brian,
We look forward to meeting with you to discuss the open positions within our company. Below you will see your appointment date and time listed, as well as directions to our office. Please respond to this email to confirm we can still plan on meeting with you at this time.

Please be sure to dress professionally, and bring a hard copy of your resume. See you soon!


Melissa Strickland
Recruiting Manager,
W M LLC.
Tel: 904-619-5557


Appointment time: 12:30 p.m. on Wednesday 01/12
Hiring Manager to check in with: Benjamin


Directions:

From I 95 go towards Downtown Jax then take I 10 West:

Exit at Luna St. - Lenox/Edgewood. At end of exit ramp, turn left. Go under the overpass, and turn right at the light onto Lenox. Go to the first light (South Edgewood) and turn left. Follow South Edgewood, immediately past the first light, turn right into the Bank of America building.
840 Edgewood Ave. S. Suite 110
Jacksonville, FL 32205

2011-01-12 21:36:58

I interviewed with them and did a ride along and everything I have read here is absolutely true! I live in Charleston, SC and Coast to Coast Auto Glass operates under the company name of Vanguard (formerly Synergy, Inc). They choose names like Vanguard so you can't find anything about them online because there are dozens of businesses out there with the name "Vangaurd".

The manager, Andrew, gave me a spiel about how Vanguard works with huge corporations like DirecTV, NASCAR, etc. He said they were focusing on marketing a multi-billion dollar European glass company whose name I do not recall. When I went on the ride along, I also smelled a rat.

I saw the reps telling people they were with Coast to Coast Auto Glass, and I thought, why would a multi-billion dollar glass company hire someone to sell windshields? A windshield worth a couple hundred bucks is nothing to a company that big. That would be like Microsoft hiring a company to go around and sell mousepads. How can you market a company if you never even mention their name to consumers?

Here's some tips: Beware of companies like Vanguard who have tons of listings on job sites like Monster and Career Builder. That means there is a very high turnaround rate. Also, if a job posting looks too good to be true (i.e. sales rep to manager in 4-6 months/ no experience necessary), it almost always is. With a little research, I saw that the only thing I could find online about these guys was on sites like this one saying it's a scam. I was a recent college grad desperate for a job and they prey on people like me. Luckily, I was able to find all this out before I took the job.

This company is the epitome of a pyramid scheme. The guys at the bottom make nothing and recruit and train new people while the people at the top benefit from their hard work. Never take a job that is commission only. This means the company is not willing to lose anything on you. They just want you to stick around for a while to fill their pockets, and soon enough, you will be gone and their will be some other poor soul to take your place. I'm glad this post comes up right at the top when searching for info about C2C. Well done, folks.

2011-01-14 11:42:20

World Group Inc is a scam. I just had an interview with them today, and I wished I would have read these comments beforehand. They claim to be an advertising agency for auto-glass, yet have no website? and their email is sent from a gmail account. Here is their address, please save your time and gas money and do not bother with these scam artists! also- the receptionist's name is carol jones.

World Group Inc.
400 East Semoran Blvd suite 202
Casselberry, FL 32707
321.295-7849

2011-02-01 15:54:37

i just cancelled them. due to them NOT showing up today. they gave me the excuse that my glass wasnt shipped to the local hub. not to mention OE is Original Equivalent... NOT ORGINAL EQUIPMENT ! NO INSURANCE COMPANY WILL PAY FOR FACTORY GLASS !!!!! EVERY INSURANCE COMPANY USES AFTER MARKET ! NOT TO MENTION HERE IN SOUTH FLORIDA THEY ARE USING D.N.S Glass NOW !!!
BEWARE!! THE REP that came to MY DOOR and knocked told me if my insurance company bills me that i can sue for $300,000 ... WHICH IS A LIE !!! NO SUCH THING ! she told me that its the number the state came up with !! THEY NEVER CALLED to tell me that my glass never came and never showed up ! i called the little lizzard and told them to NOT pay them and I DO NOT want them touching my car !
so THEIR whole OE is a LIE !!!! EVERY INSURANCE COMPANY USES AFTERMARKET GLASS ! COAST TO COAST IS BLACK LISTED ON MOST INSURANCE COMAPNIES .. THATS WHY THEY USE DNS NOW !
WHEN I CALLED " DNS " THE WOMAN ANSWERED THE PHONE WITH JUST HER NAME AND ASKED ME WHO I WAS TRYING TO CALL ! NOT, HELLO AND THANK YOU FOR CALLING DNS. VERY SHADY AND ALL LIES ! THEY ARE JUST A SCAM ! THEY GO DOOR TO DOOR WHICH IS ILLEGAL IS MOST COMMUNITIES !!

BEWARE OF THE SCAM! NO SUCH THING BEING ABLE TO SUE FOR 300K IF YOUR INSURANCE COMPANY BILLS YOU AND THEY DO NOT USE FACTORY GLASS !! ITS AFTERMARKET JUST LIKE EVERY OTHER COMPANY !

2011-02-14 13:01:09

These people,I knew were crooks you can just smell it. LOL it's horrible and I hope some how they are CLOSED VERY SOON. But lesson learned, can you believe that I work for them for over 2 weeks and each day I said i have to google his name ...I have to google his name and it was only until I stopped working for him I finally did. LARRY ZEISS A SCAM ARTIST, a MORON and a typical sales ***HOLE. Don't work for him, he is a f******* pot head that thinks that he will make it somewhere, but karma is a b****. I don't wish bad on anyone, but he has his coming.

2011-02-20 13:13:55

I was glad to see the next to last post about the company going as DNS now instead of Coast to Coast. That is because Allstate has started requiring a follow-up phone call for their customers' protection to make sure that it is actually the policyholder wanting to file the claim.. Going under DNS that doesn't have to happen, but those of us who work for the insurance glass claims center are trying to get that resolved. Like I said in my previous post, please just contact your insurance company if you have ANY doubts. Especially those of you in KY or FL, I know agents have all the info you need about either of these companies. As with before, I don't know if the company does professional work or not, but I do know that if they got out of business or change their name so that they no longer have to stand behind the "lifetime" wty they offer you, then you are out of luck when it comes to getting the windshield fixed should something go wrong.

2011-02-26 08:11:27

Coast to Coast Auto Glass was kicked out of South Carolina, but the only resolution was that they now operate using the name DNS Auto Glass. Same company and same horrible standards. Now, their Charleston office that once operated as Prospect Inc., then changed to Synergy Management, then switched to Vanguard, is now presently operating as Port City Promotions. For a company that claims they are proud, they sure do change names a lot. Though Coast to Coast is now operating as DNS Auto Glass doesn't change the fact that they have been targeted by law enforcement officials. Changing the name doesn't make their problems go away, in fact, it only enhances them!

All we have to do is spread the word just like we did about Coast to Coast and these vultures will soon be run off the face of the planet where they belong. They prey on young people in order to employ them by seducing their minds with a bunch of hype, teaching them to lie to customers in order to make the sale. As we speak, a letter is being sent out to ALL insurance companies letting them know that Coast to Coast Auto Glass is now DNS Auto Glass, and that they might be hiding under the radar as AGS Auto Glass as well. Regardless, precautions are being made to warn unaware motorists as well as the insurance companies.

Changing your pathetic name wont prevent the unpreventable!!!

2011-03-03 14:41:05

Here's another one of their umbrella offices located in South Carolina:
High Energy Marketing Solutions
415 N. Pleasantburg Dr.
Greenville, SC, 29607
(864) 232-2040

These people use one name, but the street sign says something totally different, however it does say High Energy, but I think it was once a vitamin shop. I went to their interview and it lasted only 5 or so minutes. The second day, I rode with one of their reps and we went door to door trying to sell auto glass. I did have my notepad and was taking notes because every alarm in my head was going off about these people.

When I got home, I researched DNS Auto Glass and really didn't find anything negative, so I figured that this just might be legit. I was scheduled to go back the next day, and although I didn't find anything negative about DNS Auto Glass, I still felt something was really wrong. So, I called my local insurance agent and was informed that DNS Auto Glass was formerly Coast to Coast Auto Glass. Also, the things I was told was rather shocking and as we spoke, I googled Coast to Coast Auto Glass and was amazed at all the negative findings.

Naturally, I didn't go back! I can only imagine that it will only be a matter of time before the internet will be flooded with negativity about DNS Auto Glass, since after all, they are in fact one in the same as Coast to Coast Auto Glass.

My insurance agent did tell me that if anyone from this company approaches me, to call the police immediately and to notify the state insurance commissioner. I did go on-line and the South Carolina Insurance Commissioner has a form that can be filled out and submitted. I am sure each state has an insurance commissioner and once enough complaints start rolling in, they will be forced to take action. Unfortunately, these people will probably just change their name again once the heat gets turned up enough.

2011-03-06 04:16:23

Yes Coast To Coast is a scam we all know that. Next on the list is Sterling Glass in SC. They are a spin off of the old Clear Vision Glass. Both operated the same way as Coast To Coast glass. Clear Vision was shut down by SC and the tax man. Sterling opened up in the same building as Clear Vision was and is owned by the now Ex Wife of the owner of Clear Vision. Want a good glass shop? Dont go for the ones in the parking lots, Gas stations or Car Washes. Do your research and pick up the phone.

2011-03-08 07:42:09

To the LIAR referring to him or herself as "Laughable At Best." It's bad enough that citizens throughout the "No Fault" states have to put up with a scam of a company like DNS Auto Glass, formerly know as Coast to Coast Auto Glass, but you have nothing better to do than talk a lot of BS about a reputable glass shop like Sterling Glass. You must be employed by one of their competitors!

Sterling Glass is NOT a spin off of the "old Clear Vision Glass" as you so put it. What separates Sterling Glass from the rest of the glass shops here in South Carolina is that they are legally licensed throughout the entire state. As far as Sterling Glass opening up in the same location that Clear Vision once operated is a LIE! Sterling Glass has several offices throughout the entire state, and it's just a shame that you sound sooooooooooooooooo jealous!

As far as the former owner of Clear Vision is concerned, he is now a sales manager with the Windshield Specialist. Again, what separates Sterling Glass from the rest is that they are a "Preferred" glass shop with every major insurance company, nationwide. It's a shame that whoever you work for more than likely can't say that. Also, unlike the vast majority of the competitors in South Carolina, Sterling Glass is the ONLY one who uses Certified Installers.

Sounds to me like you have a bone to pick against a company that obviously outsells your employer. Instead of lying, try doing something you have a rather difficult time doing, and that is, getting your facts straight. If Sterling Glass was what you said they were, then I think it's real funny that the City of Charleston just recently declared them THEIR glass shop of choice!

Could it be that you work for GlassPro? Here's a company that degrades door to door sales, yet some of their sales people are doing just that! I guess it's just like that old saying, "If you can't beat them, join them!"

Attempting to denounce a reputable company like Sterling Glass using the same breath with Coast to Coast Auto Glass / DNS Auto Glass is like distinguishing the difference between hot and cold. The differences are simply too easy to distinguish.

How do I know so much about all of this? Well, at one time I did work for Coast to Coast Auto Glass, then woke up and worked for Sterling Glass. Had my husband not been transfered to another state, I would still be happily employed at Sterling Glass. For one thing "Laughable At Best" you couldn't get a job at Sterling cause they DON'T tolerate LIARS! Even with a horrible reputation like Coast to Coast Auto Glass, the employees at Sterling Glass are constantly told NEVER to bash other companies. Maybe you should look in the mirror and make a well needed change, or possible a job that allows you not to speak so you don't constantly put your foot in it!!!

2011-03-08 14:42:48

World Group Interview
Friday, March 11, 2011 4:19 PM

From: "WGOrlandoHR@gmail.com" <WGOrlandoHR@gmail.com>

World Group Inc.
400 East SR-436 suite 202
Casselberry, FL 32707
321.295.7849


Dear D F,

Thank you for your interest in World Group Inc! This email will serve as a confirmation for your scheduled interview
with us on 03/14/2011 at 12:00 PM

It is very important to be on time, with a hard copy of your resume. Below you will find directions to our office, if you need further directions from your
location, mapquest or gps give easy detailed directions or don't hesitate to call the office directly at 321-295-7849.


I look forward to meeting you, have a great day!


Sincerely,

Carol Jones



Directions:

From I-4 (downtown Orlando direction):

Take I4 east to exit 90A for Maitland Blvd. Once off the exit, follow Maitland Blvd to 17-92 North/East. Stay straight on 17-92 North/East until you make a right onto SR-436 (Semoran blvd) . Pass three stoplights and make a left into the Greater Mall Plaza. We are located in suite 202, directly above the Green Bar.


From I-4 (Deltona/Daytona direction):

Take I4 west to take exit 92 for Altamonte Springs. Make a left turn off the exit onto SR-436 (Semoran Blvd). Follow SR 436 for a few miles, once you pass over the intersection for 17-92, pass three more stoplights and after the third stoplight you will make a left into the Greater Mall Plaza. We are located in suite 202, directly above the Green Bar .



I posted my resume on CareerBuilder yesterday. I got 3 emails and a phonecall to set up the interview. Glad I read these messages before wasting my time and effort. It seemed strange from the begining because they identified the marketing company as AFA Management on the job posting and when Carol called she said she was with World Group Inc.

2011-03-11 12:33:08

Wow. I am amazed at all theses comments. Tell me what is wrong with people working to make a living informing insurers that legit damage on their windshields can be taken care of ..at no cost. To those former employees....good luck in what ever you do....the field is still a filter. To those customers/potential ones also....remember to not waste time looking at reviews from ppl who were obviously lazy and weak and think about the best quality glass you'll be getting for alll that money u pay every month....u can always down the company and ride with cheap aftermarket.glass.....it is YOUR car.
and yes I do wrk for them....name isnt important....unless u need a replacement?????? LOL

2011-03-13 21:40:55

There is nothing wrong with people going door to door, just as long as they do so legally. This company, now doing business as DNS Auto Glass has a history of poor installation practices. It's not the quality of glass they use that's the issue, more so their improper and lackluster installation. Though I have no worked for this company, I do know of 3 hard working good people who did. When they told me about their employment, more so, the financial freedom part of it, I told each of them then that is sounded more like a scam than anything else. The longest of the 3 lasted a month and a half before he finally woke up and realized the truth. Sounds to me like this entire company is nothing more than some kind of pyramid scheme and only those fortunate enough to be at the top are the only ones who are going to be getting rich. The rest of you who work for this company are nothing more than pawns, and all of you are apparently expendable in their progress to get wealthy. And to those of you who currently work for this company and find ways to protect it, the day will come when you will finally wake up and realize you were a SUCKER to swallow their LIES!

2011-03-14 01:20:08

Can any of you send me a scanned newspaper clipping of their help wanted advertisement? If so, I will send the first two of you a $5.00 iTunes card. If you send me the entire paper with the article's location in the paper written down, I will reimburse you the cost of the paper, plus shipping AND a $10.00 cash finder’s fee, or a RippedOffOnline.com Coffee Mug, your choice. (Goes to the first two full papers received only). Also, if anyone is willing to go on record (with this site - not the general public) and send me a notarized letter attesting to the "misdeeds" of CTC or DNS Auto Glass or whatever the name is they are using now, I am prepared to write a blog/article on them. Obviously, I will not divulge any personal information, unless required under law (if what you write is true, you and I have nothing to worry about, and I can defend it!) I cannot offer any compensation for the letter due to ethical reasons. If you want more information send me an email using this site's contact page: http://www.rippedoffonline.com/art/contacts.html. Or write to:
RippedOffOnline.com
PO Box 2353
Peoria, AZ. 85380

Thanks to all of you who have written your comments here. Ed

2011-03-14 02:29:29

Almost everything stated in the previous accounts is accurate. I, too, worked for one of these offices as a door-to-door sales rep. I knew from the start of the first interview that this was a very questionable organization. Due to a long period of unemployment, I went with it anyway. All the descriptions in previous posts of tactics used by these agencies are true. I tried to make it my own way, by performing the job in an ethical and honest manner, leaving their lies and manipulative "sales" tactics out of it and signing only legit damage. Unfortunately, you simply can't make enough money at that job by being honest, so I left. I wasn't willing to commit fraud.

Now, C2C isn't actually the problem, just a small part of it. They are actually owned by the umbrella marketing company that has sprouted all these smaller advertising firms like Vanguard, World Group, Prospect and the list goes on. I think the main umbrella company is called Smart Circle International. Anyway, through use of wavers and by treating their employees as "independent contractors", they skillfully avoid lawsuits concerning insurance fraud, as responsibility for the fraud is legally on the agent's shoulders. Of course, most of these agents have no idea that they are committing fraud in most cases, as they have been trained by the organization in question. Lucky for me, I know the difference between a legitimately damaged windshield and insignificant chipping.

During my time there, I came to feel bad for these gullible and desperate people that get sucked into doing this work. Most of them are young and don't know anything about life and are easily manipulated. The "training" is more like cultish marketing brainwashing. Watch "The Boiler Room" to get an idea of the mentality I'm talking about. Loud music during training in the "atmosphere" room prevents you from concentrating or thinking intelligently and lot's of ego stroking works very well at duping these kids, mostly young men, into thinking this is the opportunity they need. The kid that "trained" me, for example, was a very good guy but also very naive. Even my particular manager, I could tell he was a good kid, but he bought into the crap that was spoon-fed to him and was blinded by the quick monetary reward. Oh, I loved that earlier comment on Larry Zeiss, by the way.

The people running the show know what they are doing. It is a scam of the highest order. Unfortunately, they are experienced at taking advantage of loop-holes while playing their legal games and have lots of sales experience that makes them very good at manipulating naive and desperate people.

My general advice, when someone walks up to your door trying to sell you something or trying to "help" you, turn them away. You can use any method that works for you, from screaming incoherently to trying to recruit them into your "religion", call the cops or even simply say, "No, thanks." and close the door. Now, if you are looking for work and someone wants you to go door-to-door, move on to the next job. This sort of business model is dishonest, unethical and does far more harm than any perceived good that may come from it. Yes, most customers that actually get windshield replacements through them have mediocre to satisfactory experiences with them. The serious customer complaints are actually very few when compared to overall satisfaction. But that is only due to the efforts of the agents who actually go out there drumming up business and giving out their personal cell phone numbers. The negatives far outweigh this little good, though. The negatives include the countless people needlessly harassed at home by desperate door-to-door sales reps, the abuse of naive and desperate people that get sucked into doing this work without understanding what is really going on, the scamming of insurance companies that replace windshields that don't actually qualify, and so much more. Though I have to add that I view insurance companies as scams, too.

It makes me sad to know that they are not the only scam in town. Good luck to all of you who encounter these people, whatever name they may be using when you meet them. Hopefully your BullSh*t detector will work at helping you see through them.

Cheers!

2011-03-19 12:34:33

To ROO Editor, I don't know about any other regions, but in my area (Central Florida), I have not noticed any newspaper ads linked to them. It would appear that they get the vast majority of their marks from online job boards. One such related posting is at the following URL:

http://www.careerbuilder.com/JobSeeker/Jobs/JobDetails.aspx?IPath=ILKVGV0C&ff=21&APath=2.21.21.0.0&job_did=J8B48P703F8TT2F5NCP

Keep in mind that these advertising firms that handle Coast to Coast sales are also working several other "accounts" in the area of high-pressure sales. In fact, you will notice that the ad I linked mentions that there is "NO TELEMARKETING OR DOOR TO RESIDENTIAL DOOR SALES INVOLVED." That is because this particular ad is likely for the business to business side of their shtick that goes from business door to business door. That is why they specify "NO RESIDENTIAL" in the ad. I would call them crafty, were it not for my personal knowledge of how imbecilic and immature they are at the advertising firm level. That is why I enjoyed the earlier comment about Larry Zeiss. Anyway, in that office, World Group is B2B and Prospect is Residential, where it concerns auto glass. Yes, they share an office. Remember, however, the brains do not reside in these offices and are legally buffered from any fraud from these offices. Anyone at office level and below is expendable. This is a pyramid scheme 30 or more years in the making, judging by the "heroic" tales shared by inspirational personalities that occasionally come by for agent pep rallies.

Anyway, good luck with your article and sorry about the double posting...

2011-03-19 13:49:04

As an employee of an insurance company, I can tell you the truth about C2C. They operate in two states mainly: Florida and South Carolina. The reason being that those two states along with Kentucky have deductible waivers for glass replacement ( Windshield only in Florida; all glass in SC and KY). They claim they use OEM glass? That's a lie. They accept pricing for NAGS list parts that are aftermarket. That's the first lie. Second lie is them telling you that the windshield must be replaced, as long as the damage to your windshield is smaller than a dollar bill IT CAN BE REPAIRED. "In the drivers line of vision" is a rebuttal they throw out there, but they know that means nothing. That's why when they call to file they do it on speakerphone and right away say "one of your insured who needs a windshield replacement" Repairs aren't profitable enough. These people have so many complaints filed against them it's not even funny. I feel bad for the people who call back about the work C2C has done for them and having to tell them that there's nothing we can do for them and to call them directly. My advice, if approached by Coast to Coast, Chipio Windshield Repair, Omega Autoglass, 5 Minute Rock Chip Express, DNS etc. RUN. There's a reason they're out there all day: They get paid per job and are all about quantity, quality means nothing. For every 10 people they approach maybe 1 says yes. Don't be that person. In fact, here's another little secret: Coverage often won't be verified when using these companies and more and more adjusters are being sent to inspect the damage because the scam is almost up.

2011-03-20 18:13:40

One more lie they tell you "This won't have any affect on your rates" That's not always the case. That's why when you file the claim and you ask the claims rep if it will, they tell you they can't answer that question and to call your agent. (That means yes it most certainly can.)

2011-03-20 18:20:22

DNS formerly know as C2C, I'm all to familiar w them as I use to work for them. I spent 5 mths of my time selling for them and training new reps an even helped open an office for them in the upstate sc area. Like most that start w this company, I had been out of work for a while an was in need of work. Was brainwashed and moved up quickly in the pyramid. The way they brainwash you is intense. Then if you leave and go work for another glass shop, they threaten you w a law suit. Last i checked, SC is a right to work state so a noncompete clause doesn't hold up in the court of law (which it don't). So if C2C or DNS auto glass is legit as some on here say, then why threathen your workers with a law suit? The thing that really got me, they preach work your way up to be an owner. Well the "owner" of Synergy had gotten fired. So if you're an owner how the hell do you get fired?

After a few mths, my pay started to b tampered with. I can't proof it, but I'm nt dumb when it comes to math. They don't pay 45 bucks a deal either! Its 44 bucks a deal, if it gets installed. I was doing 15 plus a day. So do the math that should be 660 gross pay for the week at 15 deals. My paycheck would be in the 300s. I know uncle sam don't tax that much. Heck, after I left, I had to have an officer of the law w me to pick up my final check. The list goes on and on. These are just some of my personal experiences working for the company. So glad i left when I did.

I now work for Sterling Glass, a real legit glass company. WE are a "prefered shop" on all the major ins companys vender list and even some of the smaller ones aswell. As far as the comment made against Sterling Glass earlier, you are very miss guided. We are NOTHING like C2C or DNS or even clearview at that. Learn your facts before you start bashing a legit company.

I do know C2C was being investaged by the feds and was force to close doors by the feds in SC. Hence the name change. The feds aren't dumb either. They have already been notified of this and the proper authorities are on top of it.

If you are working for DNS auto glass RUN!!! Before its too late because you're on a sinking ship and you will drown before the captain does.

I've met alot of great hard working people that have worked for that company and made some good down to earth friends. That try to make a living to support their families. I'm nt in any way, shape, form, or fashion bashing the company. I'm simply trying to warn those innosent workers of the near future thats coming. Insurance fraud aint no joke and you will serve time for it if you stay.

If you do enjoy selling glass and talking to people, definitely look us up. We pride ourselfs at doing things the right way. The way it should be done.

2011-03-20 22:54:30

I was just getting ready to go to an interview for this AFA today at 1pm thank goodness I read these reviews, looks like they will be waiting on me because I'm not showing up lol

2011-03-29 08:24:42

I am a veteran trying pretty hard to get a new job in Orlando. These scum bags called me as well telling me "We are very impressed with your resume, so much that we want you to come in as soon as possible." I had an appointment at 2pm with them tomorrow, I'm glad I read this and did my research.

2011-03-30 01:22:07

Thanks to ROO and you posters, I'll be canceling my appointment with the Adjuster. Can't believe I even let this salesperson talk to me. Oh well! BTW, while checking them out on the web, I opened one of their sites and contracted a nast virus that wiped out my anti-virus protection, and prevents me from installing new, or doing a system restore. What scum!

2011-04-02 10:24:12

First I would like to say that opinions are like assholes, everybody has one.

With that said, I would like to say to those of you who have had an unpleasant experience with C2C, I am sorry. Though I have only been working for the new company DNS for about a month I can say that the shop I work for in the upstate is NOT numbers driven.

We are asked to install 6 quality jobs a day, nothing more, and yes they have to be done right because technicians do not get paid to fix their warranties. YES we do take care of our warranty work.

Also the last time I checked PPG was on the OEM product list as is the DOW adhesive that is now used for every installation.

To those of you who have gotten on here to run this company down I would say this is a very small amount of complaints considering the company works throughout multiple states.

I will not try to make any excuses for that which has gone on in the past with C2C or now DNS, honestly I haven't been around long enough to know where to start.

All I can say is don't take your frustrations out on the technicians out here trying to make a living. We have nothing to do with the sales people, and yes there are even time when we have issues with things not being done properly.

2011-04-12 17:56:41

Coast to Coast Auto glass sucks! I had my windshield replaced back in Sept. My parents had it done while I was on my honeymoon. A few months went by and it then started to rain. My floor to my car was soaked on the front passenger side. I called and told them what happened and they said they would be out from this time to this time to fix it well they didn't show up. I called a told them no one showed well I was never put in the correct status for someone to come out. This happened 1 more time (no show and wrong status for someone to come out) I called back I was on hold for over and hour before I hung up. I called again and again still being on hold never speaking to a person. My mother wrote an email to them told them what happened and then they wrote back that they would be there the next day. I also called and confirmed but was on hold for a very long time. They came out and sealed the windshield the guy said there was water coming in a few places but I should be good to drive it in an hour or so after it dried. Well a month later now it rain a lot again my floor is soaked again and I cant get a hold of anyone!!! I keep calling and no answer goes straight to a voice mail I have left 2 already in the past 2 days and still call back... now It said voice mail full. I would never recommend this place to anyone..I will go out of my way to tell people not to ever go with this company!!! HORRIBLE!

2011-04-13 16:13:52

I THINK ALOT OF PEOPLE ARE MISSING THE POINT IT IS NOT THE GLASS COMPANY ITS THE MARKETING COMPANY THEY USE. SO FAR IN MY SEARCHES THEY HAVE SEVERAL DIFFERENT NAMES AND NOTHING REGISTERED WITH THE BBB. I ALSO WAS READY TO SET UP A INTERVIEW NOW THERE NAME IS AFA MARKETING AKA Prospect advertising inc AKA A FEW OTHER NAMES ALL AT THE SAME ADDRESS 400 E SR 436 #202 CASSELBERRY, FL AND WAS TOLD THE SAME AS A FEW OTHERS THEY WERE IMPRESSED W/MY RESUME AND NEEDED ME TO COME IN ASAP AND IT WAS FOR A ASSISTANT MANAGER POSITION . GLAD I FOUND THIS SITE AND READ THESE POSTING

2011-04-18 17:46:04

ok...so I am one of the unlucky ones to google these folks AFTER using them. I had my glassed replaced by them 2 months ago. This morning I noticed the seal was oozing through the glass. I grabbed my handy "lifetime warranty" to find ALL OF THE PHONES DISCONNECTED! Nice. Now what do I do???? HELP!

2011-04-24 20:24:31

I had a winshield replaced buy them and it leaked the next day so i called Affordable Auto Glass ***-***-**** they are the best
(Edited by ROO Ed)

2011-04-29 07:38:56

So, while posts are helpful, actually filing complaints with the state attorney general, consumer protection departments will MAKE A DIFFERENCE. If these agencies, tasked with investigating these complaints, are inundated with complaints about the same few companies, they will take action. It's very easy to file a complaint and you can file online. See the web addresses below for SC, FL and AZ state attorneys general. For those of you who used to work for them, you too can make a difference--law enforcement is interested in management and executives, not the small guy. Step up and make a difference!!

http://www.scconsumer.gov/complaint_services.htm

http://myfloridalegal.com/pages.nsf/Main/030e31f06ef0184d85256cc600706904

http://www.azag.gov/consumer/complaintformintro.html

2011-05-03 22:12:29

I was approached at a gas station and was skeptical, but the gal convinced me that it would be a free replacement and insurance would not go up. I only have one small chip, but she kept telling me I also have lots of "pits". I asked what if the windshield leaked after, she said they have a guarantee and will fix it. This "guarantee" was handwritten on the estimate. I called the phone number on the "invoice" but no one answered. The girl left me a long-winded message about how Geico is sending out Safelite glass but they will do a horrible job with cheap glass and don't use them. Well, Safelite was quick and just reported the small damage to Geico. I will call the salesgirl's personal cell number to cancel. No way they are touching my car!!

2011-05-04 22:42:34

I work with an insurance company in Florida that takes claims from Chipio Windshield repair and DNS autoglass on a daily basis, and pure and simple these guys are ~censored~. We can always tell its them by the way they set up their script - how they speak on the phone, and they know we know - it's why they don't tell us which glass company they are with up front. We do use safelite autoglass all the time for reasons I won't disclose to you lurking Coast to Coast punks reading this (nice 'fake bad spelling' btw, trying to blend in with the normal people huh?) - but we also use several other small vendors in the South East USA without second guessing their reputations as they have zero problems working with standard insurance rates and have terms requiring fixes to damage as a result of improper/faulty windshield repair. In other words, if your w/s starts leaking months down the line, you can actually call these guys and get them on the line to schedule a free fix.

Guess who's extremely hard to get on the line, let alone get something scheduled for that repair for faulty workmanship.

Regardless of what the glass companies tell you about 'w/s repairs being free of charge and of no cost', make sure about this yourself - call your insurance company, ask how comp and collision applies to w/s damages - if your deductible applies or not. With Florida it's not always the case, about once a year you may be entitled to a free w/s if damaged (not by one of their reps in a parking lot - like the one that was sent to prison last year here in Florida when they tried to convince an elderly couple that both of their spotless vehicles just miraculously had their windshields split in the driver's line of sight) - this free w/s state statute does not apply to all states however, ie: Virginia. The deductible applies every time. Yes - we get VA claims where DNS reps have told the insurees it'd be free and we have to break the bad news to them. It's why we force these mother ~censored~ to get the insured on the line so we can talk to them in person and keep them from signing anything without explaining how the deductible works.

Also note our phone calls are recorded at all times - i've caught them on the line before blatantly lying to the insured in the background, as well as telling them what to say about how the windshield became damage. One idiot was caught explaining how they would cut the insured in on payout if they told us it was road debris. Another person approached one of our insured in a gas station parking lot and handed him their cell phone. He didn't know the person, didn't know who the hell he was talking to. When I get the person on the line he was pissed off that somebody had called his insurance company - he approaches the man who handed the phone (i hear all of it/record all of it) and the man says he's with - guess who - and he is trying to get the guys windshield replaced. The insured states "What the ~censored~? Why are you talking to my insurance company? I don't have any damage on my windshield. The damage is on my bumper! Give me my card back!" The DNS rep then attempts to get the guy to acknowledge his w/s might be leaking (remember, he's at a carwash) and the insured proceeds to punch the guy. (I kid you not, that call was the laughing stock of the day) DNS guy backs off and picks up the phone/hangs up when he hears me say "not what you planned?"

Look, it's your job as the insured to want to use a glass company that is quality. As I said, we use safelite, but not all the time. We use small businesses too. We can look them up as you are now. But if you insist on using DNS, against any warning your adjuster provides, we will use them - but if you're w/s falls apart of starts leaking again, you cannot come back to the insurance company and demand anything - the contract you signed is with the glass company you used. We'll refer you right back to DNS, and if you can't get a hold of them, that's your own fault.

For the love of Mike, call your insurance company and find out how it works for your state BEFORE calling any glass company, that includes safelite - as they also will try to get repairwork done without letting us know, and only afterwards the insured calls in and find out he had no coverage.

No matter what, you NEED to have comp/collision on your policy to qualify for any windshield replacement, free or not, so make sure you know what you have before you sign anything. If all you see on your policy is basic, what state requires (which is either PD and BI, or PD and PIP) then you do not qualify, and any repairs are coming out of your pocket.

Also yes - if you have a pending claim for w/s repair and it's with any glass company, just call your adjuster and let them know you are opting out. Until the glass company is paid it's not set in stone. Once it is paid, you're stuck.

Hell, call your insurance company now (if 24/7), ask for claims advice from an actual adjuster. Save yourself some grief.

2011-05-06 17:32:01

I agree with every word from "#1 In Glass Fraud." Though DNS Auto Glass is questionably shady at best, and that's putting it mildly, Safelite glass SUCKS too! Safelite is the largest manufacturer of aftermarket auto glass. Aftermarket auto glass only has to meet a minimum of 80% of the safety standards set forth by the Dept. of Transportation, and being that it is aftermarket auto glass, it cannot fit your vehicle's precise measurements due to patent laws. Also, as a general rule, aftermarket auto glass is thinner than OEM or OE auto glass. Insurance companies would rather use Safelite because they are less expensive than those glass shops who actually care for their customers by using OE auto glass, and not that low quality aftermarket auto glass that is manufactured by Safelite.

If your windshield has a small chip, then it can be repaired, preventing the chip from turning into a full blow crack. If your windshield is heavily damaged, then that becomes a safety issue, and in some states, the motorist can be the recipient of a rather healthy citation. Sadly enough, there are some alleged glass shops, such as DNS Auto Glass, who push for a replacement when a simple repair can do the job. Don't allow yourself to be bullied by these people, and don't allow your insurance company to persuade you into using Safelite either. Your auto glass is defined, in both the eyes of the state and your insurance company, as "Safety Equipment." Why allow your vehicle to receive substandard safety equipment? Your windshield is designed to do a lot more than just keep the wind and bugs out of your face when driving.

If a vehicle rolls over, your auto glass is designed to withstand 60% of the vehicle's weight. Aftermarket auto glass places that number much lower due to the low quality of design and actual fit. None of us knows when that moment in time will/if happen when we actually need our vehicle's safety equipment to function as designed. But, if you fall victim to a shady glass shop such as DNS Auto Glass, and Safelite, then you have placed yourself, your loved ones, and whoever is riding with you in a jeopardizing situation. As an insured motorist, you have the right to select ANY glass shop of your choice, but you also have the right to know what type of glass you will be receiving as well. For your protection, and for the protection of those who occupy your vehicle, DEMAND that your windshield be replaced using OE (Original Equipment) auto glass, and REFUSE to accept ANY aftermarket glass. These are things your, nor mine, insurance company wants you to know. They count on their customers being naive when it comes to auto glass, but for all of you who have just read this, you now know! Simply take the time to research the glass shop with your local Better Business Bureau. If they can afford to flood the airwaves with commercials and radio advertisements, then surely they should be able to afford to be listed with the Better Business Bureau. Also, you can check Angie's List for those registered glass shops in your area as well. Just because you hear something from your insurance company doesn't always make it the right thing. Remember, we all are paying a heavy price to do business with them, and sadly enough, the insurance business itself is just that, a business! They are going to watch out for their pockets, and not so much show much concern for our overall safety. If they cared about our safety, then they would NOT shove Safelite down our throats, knowing full well the low quality glass they manufacture.

2011-05-07 00:27:15

To all the job hunters in Central Florida, do not be fooled by AFA Management Group advertising on Craigslist, Career Builder, etc.; they hide there, as they do not have their own website. Their other names were/are Coast-to-Coast, World Group and Prospect Advertising. They claim to be an auto glass agency, boasting their company's glass programs. What this really is... is insurance fraud. If you receive an email with their address as: 400 East S.R. 436, Suite 202, Casselberry, FL, 321-972-8884, throw it away. You may be curious when you read "we have reviewed the resume you submitted online & are very interested to speak with you about our positions & would also like to meet with you for an interview... we are looking to fill the positions as soon as possible." Don't bother. Run a search for yourself on this scam. I saved gas and time beforehand & reported them to the State Attorney General's office.

2011-05-17 10:50:38

I had my 2nd interview and ride-along with Apex Direct, Inc. in Connecticut yesterday.

I must say, I worked the entire day with 2 "manager trainees" who were very young...and also very good salesmen! I was very excited about the job until they broke down the pay for me: $50 commission for each deal signed. Hmmm....but what of the "competitive salary, commission, and bonuses" promised on the Monster/Craigslist/CareerBuilder ads?

What of the "several open positions" they spoke of?

There is only one position: selling auto glass for DNS/Coast to Coast Auto Glass.

Now, I LOVE this type of sales. I LOVE approaching random people and trying to sell them. I LOVE it when people come up to me ANYWHERE and try to sell me. Knock on my door! Try your best to sell me a Sham-Wow! or a robot butcher! But don't lie to me on the help-wanted ad or during my first interview.

The guys I went with yesterday signed 4 deals. That's $100 a day for each of them. I was already making that at a position more suited for me. Half of those deals will probably back out.

I am supposed to start in 2 days. I may. Here's why: if the turn-over rate is that high, it COULD be a good thing for someone such as myself, who is hyper-friendly, confident, and lacking of fear. The guys at this company are REALLY EFFECTIVE salesmen. Could be a good learning experience. Also, if I had a badly damaged windshield and a sales rep approached me to have it replaced, I probably would....and would be happy about it. And if the windshield ended up leaking...I could fix that rather easily with some translucent caulk.

NEW WINDSHIELD AT NO COST TO ME??? Awwwwwright!

Folks, if I do end up working for them just to see if I can pull off the large paychecks they claim, I will write additional, objective reports.

-B

P.S.- Val, if you're reading this, you're hot but you talk too CENCORED fast. And you should give me that girl Alyssa's phone number. \m/

2011-06-02 12:59:25

Also, I've worked for a similar (but reputable & BBB accredited) company before that had a similar business model and training tactics. If you say anything negative whatsoever, like "You told me $575/week salary, but this is straight commission," they will just tell you that you don't have the right kind of attitude.

There's no complaining to the bosses about ANYTHING at these jobs...because you "just don't have the right attitude".

Well, I also sold cars and I made a hell of a lot of money for myself and the company, being honest to the customers and trying my best to HELP THEM find a car they liked. I was really good at it. I had the right attitude and my bosses were great and listened to every word I said, positive or negative. I had a $2,800 week selling cars.

Attitude is important in sales, but be wary of any company who will blame anything and everything on YOUR poor attitude.

2011-06-02 13:27:49

DNS and the people who go door to door are two different companies. DNS hires marketing companies to do their door to door sales. I've been very satisfied with the work I've received from them. Opinion's are like a** holes, everyone has one. I work at JCPenny and if anything I want to complain about customers! Every person that walks through that door is mean and rude and treats the employees like sh*t! So I'm complaining on all you jerks who always have to add your two cents in! Consumers are the liars who abuse coupons and and think just because someone is in sales you have the right to complain and talk down to people. Keep your negative comments to yourself! Because truly how reliable are you people who are complaining? You all could be nut jobs for all I know! Stop forcing your opinions on other people and let people make up their own minds about things. Enough said

2011-06-09 22:40:02

Oh and I contacted my insurance company Allstate and DNS is now their preferred auto glass shop they use. So.....ya

2011-06-09 22:45:36

I'm not sure who you spoke with at Allstate, but DNS Auto Glass is NOT a Preferred glass shop with ANY insurance company. In fact, when their sales person calls ANY insurance companies glass claims division, the representative (3rd party administrator) will inform the customer at that time that DNS Auto Glass DOES NOT participate in their glass program and the customer will be left with whatever warranty the glass company offers.

It sounds to me that "Dale" works for one of their "umbrella" offices and swallowed all of their lies. I do agree that opinions are just that, opinions, however, facts are the facts as well! Here's another fact for you "Dale." If DNS Auto Glass is so legit, then please explain to all of us why their invoice has several alleged "Corporate" offices that are pre-typed, and NOT one single office exists. That is not an opinion either, just another fact!

Go to glassbytes.com and you will be able to read some more facts concerning DNS Auto Glass, formerly known as Coast to Coast Auto Glass. Also, Kentucky aired a feature regarding these folks, and the news team busted them dead in their tracks. Again, noting but the facts for those individuals smart enough to distinguish facts from opinions.

2011-06-10 01:17:00

You web junkies are funny lol. I work for JCPenny sorry

2011-06-10 05:55:06

Just an FYI, facts have to be proven and published by realiable sources not bloggers. Sounds like you need to go back to school again!

2011-06-10 08:46:48

Dale is Val. Hey hun!

You can tell by the way she writes.

When I showed up for the interview, there were about 4 or 5 other people arriving for their "9:30am" interviews...with the secretary confirming another 4 or 5 over the telephone. MAYBE they are expanding and opening new offices rapidly...but I'm willing to bet there's also a high turnover rate. Especially when the new "hire" discovers that "Competitive salary, commission, and bonuses" really means $50 commission per deal signed. Period.

I chose to avoid this company.

Proceed at your own risk.

-B

2011-06-14 17:07:16

This is a real company and is in no way a scam at all! It is a genius marketing idea! Direct marketing is a way to inform people and help them at the same time! The insurance companies are the ones giving us bad publicity because we inform their customers that in a no fault state if a rock damages your windshield it's concidered a no fault claim because it's not your fault rocks kick up and break your windshield and because it's a piece of safety equipment the insurance companies waive the deductible and it won't raise your rates or premiums at all. All of you on the insurance companies side are pretty dumb! Insurance companies are huge evil entities that will take your money for years and when you need them they try to help you as little as possible! It's insane to think we are doing anything illegal or even immoral! We use original equipment glass and we have the most professional installers in the buisiness! If we were a scam do you honestly think your insurance company would cover our costs or even be able to legally do business with us? Most of the insurance companies have their glass claims done by Safelite solutions which is a third party entity. Obviously it's cost effective for them to use the cheapest aftermarket products so they partner up with a company that uses the cheap stuff! "Safelite" we offer a better product and inform the insured! I work for coast to coast and I never really get complaints or warranty issues. Well no more than any other company would get! I'd say 90% of my customers are very happy with the job we've done! If you have had an issue with a job we've done you have every right to be upset but you just had an unfortunate experience that not many people have that have windshields replaced or repaired by us! For everyone else who's just putting their 2 cents in you know nothing about our company and your just judging us because of our irregular marketing techniques! We are a professional company with many satisfied customers!

2011-06-23 22:01:01

Windshield leaks, good luck getting sosmeone back out!!!

2011-06-24 06:09:36

I dont understand how a glass replacement is a scam but ok. Last year I had my windshield done by them and had no probles I did get another chip in my window from a rock and they actually did a follow up call to ask how the windshield was doing. I told them about the chip and im getting it replaced again. I dont feel scammed im hapy so w.e to yall and dont say I work for them cause I dont

2011-06-25 09:32:11

I am currently doing an investigative report on this business if you have any information I could use for my newspaper article, I am an intern at the newspaper. Please email me with any useful information I could use. email me at gebanie2@gmail.com

2011-07-16 18:00:24

actually i work for DNS as an auto glass field rep. agent e.id.# 76. the job is legitimate, the qualifying damage is legitimate, and the warranty is legitimate, so all this gibberish people are screaming is false it also depends on the field rep. if he stays on top of his deals and helps his customers as he is supposed to then there will be no problems but when neither he nor the customer nor the company comply that's when the problems arise. i myself make sure i keep up with my customers to assure product quality and customer satisfaction. and until this day i have not had a problem getting in touch with a company rep. nor handling of problems. where i do find issues is with the insurance companies that after getting peoples money for their policy they don't want to honor their part in getting their clients the new windshields they deserve.

2011-07-18 13:37:05

write my at tyerent@yahoo.com

actually i work for DNS as an auto glass field rep. agent e.id.# 76. the job is legitimate, the qualifying damage is legitimate, and the warranty is legitimate, so all this gibberish people are screaming is false it also depends on the field rep. if he stays on top of his deals and helps his customers as he is supposed to then there will be no problems but when neither he nor the customer nor the company comply that's when the problems arise. i myself make sure i keep up with my customers to assure product quality and customer satisfaction. and until this day i have not had a problem getting in touch with a company rep. nor handling of problems. where i do find issues is with the insurance companies that after getting peoples money for their policy they don't want to honor their part in getting their clients the new windshields they deserve.

write my at tyerent@yahoo.com

2011-07-18 13:40:38

My paychecks cash each and every week as well as I know what I am making. I have been working for the company for over 2 months and have received everything I have been promised including a trip to Dallas, TX for a top leaders convention (all expenses paid). I have seen 2 people be promoted into ownership in the 2 months I have worked with them. The job and the work is legit. They don't want to waste your time like they don't want to waste theirs. These people work very hard at the oldest and most reliable form of marketing- Direct Marketing. Times are tough and the economy is shit. Give these people 5 seconds of your time. Glass coverage IS included in "No-Fault" states and that is how is "no cost" IE the insurance pays for it. We are just a glass shop that is willing to go door to door to EARN it. Also, I have had NOT ONE SINGLE CUSTOMER COMPLAINT. They have even done my windshield. DNS is not a preferred shop because they use PGW glass that is more expensive because it comes from the factory Pittsburgh, PA. Not like Safelite that gives a 3 year warranty and paid to be the cheaper glass shop with AFTERMARKET GLASS (glass that has been "fixed" and put in someone else's car). The warranty is a good as long as you own the vehicle and I believe in the concepts and systems... and the money that I am and will be making very very shortly. Get a life guys, it's not that serious. Just some hard working people doing a service for a glass shop that is NATIONWIDE.

2011-07-18 19:10:17

I live in FL and I carry full coverage out of VA. I called safelute ands they wanted to charge me 300.95 plus 20$ to come to my house. They pressured me so much. Then I found out their glass just meets dot standards and its not even original equiptment. I then ran into one of the DNS guys and they did it for 225 flat. No tax and no charge to come to me and its the exact same glass that was in my car. I checked. Great company. No problems. I recommended to everyone.

2011-08-03 12:09:49

I worked for one of its so-called Advertising/Marketing company's for 7 months, and defended their name, as well as the name of Coast to Coast Auto Glass, now DNS Auto Glass. Like many of those who are posting in defense of this company, just like I had done previously, you too will soon wake-up and smell the roses. The sales people working for this company are good people. It's just that they have been brainwashed into believing all of the BS.

Just because they use PGW glass is not the reason DNS Auto Glass does not participate in ANY insurance companies glass program. That's nothing more than a bald face lie they keep teaching their sales people to tell the customers. Now, because of being told that every single day, the sales people honestly believes that to be true. The reason DNS Auto Glass DOES NOT participate in ANY insurance companies glass program is solely because of their HORRIBLE reputation throughout the insurance industry.

If DNS Auto Glass was so legitimate, then maybe someone can please explain why they have so-called corporate offices listed on their invoices in which not one single one of them are legitimate. NONE of them exists! They are all BOGUS!

I know I had to find out the hard way about these people, and from the sound of it, many of you present day sales people are going to have to find out the hard way for yourselves as well.

If you are one of the few who have had your windshield replaced by this company and did not have any warranty issues, then you are definitely very lucky. I know plenty of my customers blew my cell phone up with calls concerning faulty installations and no-shows. For me, trying to speak with management concerning customer satisfaction was, in their eyes, a dead issue.

I woke up and saw through all the lies. Hopefully, those of you killing yourselves for this company will wake up soon as well.

2011-08-04 01:47:04

I interviewed with AFA Company yesterday and prior too I looked at all these complaints; I then called the receptionist and asked if this company goes door-to-door involved with a glass company and she stated "no"....During my interview with Roy, he stated point blank that in fact that is exactly what they do. I asked about the blogs and he had no answer but to say that anyone could do that and we proceeded to set up a second intvw as soon as I asked about compensation. I cancelled my intvw knowing this is not a place a person with a degree and a lot of experience in real sales should be. Their office is not professional and it is a cattle-call. I just hope that someone stops these people from scamming people in this economy in particular.

2011-08-09 12:56:01

I own an auto glass company in Spartanburg SC. I was approached at my house by a salesperson from DNS. Of course, being in auto glass, I am sympathetic to using new and unique sales tactics so I listened to his pitch. The salesperson went on to point out tiny dings in my windshield that nearly every windshield has, and told me I needed a new one. My windshield was only about a year old, and this guy was obviously going to try to sell me regardless of what my windshield looked like. My impression is that they pretty much try to sell anyone who breathes and has full coverage insurance that they NEED a windshield. This is unethical and illegal. Also, insurance fraud is a federal crime, so all their employees should be worried about repercussions they could face due to their complicity.

As far as them using the "best glass" and that's why they aren't on "preferred" lists, that has nothing to do with it. We are a preferred provider with every major insurance company and we use 95% Pilkington glass.

Matt Bailey
CEO
www.2020glass.com

2011-08-09 13:30:52

I have lived in Charleston, SC my entire life, and am no stranger in having to have my windshield replaced thanks to our horrible roadways. Just recently, I was at home when a representative from DNS Auto Glass rang my doorbell. First of all, the guy was very pushy. I did have one tiny chip at the very bottom of the passenger side of my windshield. The guy kept on trying to get me to get a new windshield. Finally, I became rather annoyed and told him to leave. It was after he departed was when I decided to check this company out on the internet. I was flabbergasted at all the negative remarks, especially knowing that this company had just changed their name from Coast to Coast Auto Glass. There is nothing positive about their name at all, and I have made it a vast point to warn everyone in my subdivision about DNS Auto Glass. Also, I have made a bunch of phone calls to family members, friends, and coworkers warning them not to deal with them at all. I have also filed a police report with the local authorities. Hopefully, with enough complaints, we can send this bogus company packing!

2011-08-11 04:50:52

With as much access to the internet these days as we all have, I simply cannot imagine the morons who find out about this company, and still decide to work for them. I had a friend who was in dire need of employment tell me about going to an interview. On my speaker phone, I asked the lady at Port City Promotions what all this job curtailed. She was very evasive and refused to answer any of my questions. She did keep on pushing me for an interview. After I hung up the phone, my friend and I sat down at my computer and looked them up. WOW is all I can say! Naturally, my friend wasn't STUPID enough to pursue with an interview.
I reside in a HOA community and just last night, while at the HOA meeting, we all were cautioned about DNS Auto Glass. We ALL were told to call the police immediately if these idiots come to our homes. I personally don't have a problem with anyone making a living, and I truly tip my hat off to those who go door to door to make an honest living, but these people are NOT legal!!! And for those young people who are blind with utter stupidity and work for them, then I have no compassion for you when you get arrested.

The Chair Person of our HOA is sending out flyers to as many subdivisions and businesses humanly possible to warn others about DNS Auto Glass. Do yourself and others a huge favor, and warn as many people as you can.

2011-08-12 04:49:24

Hey guys thanks for sparing me not to waste my time with these guys, my second interview is tomorrow which I know not to go.

2011-08-16 19:09:46

I would like to know why it is that I had my windshield repaired by these people last year and I get calls to my home and cell phone at least every 2 to 3 weeks asking me how my service was!!?? WTF? Are they expecting my windshield to fall in?
I tell them to leave me the helll alone and they say they'll take me off their list, but never do. What's the motive?? I dont get it!

2011-08-30 14:35:52

actually there are a few things that are incorrect. First of all DNS is an entirely new company. The marketing company dropped c2c because of the problems. DNS does use OE glass. I have OE glass from DNS in my car and it was not requested it is what they use. The glass is PGW glass too. It is hard work direct sales and some of the bosses act like jerks but that is with all jobs. It is hot outside it is Florida and not everyone is willing to suck it up for a bit to go thru the program. And to write up stuff after making it thru one maybe two interviews is pathetic. Running a business is time consuming and hard so if you are not willing to do whatever it takes then you should find a job not a business owner program. As for insurance fraud that is a lie. If it was fraud the insurance company would not continue to work with that company. If you knew what it takes to run a business you would know there are a lot of politics to getting in with insurance companies and that things are probably in the works. Afterall why wouldnt they want to be a preferred shop. Do you really think they don't? Do some real research and stop believing everything you read on the internet.

2011-08-31 21:19:25

Celeste, you are obviously brainwashed into believing that this company is a "good" company. First of all, go to: www.glassbytes.com and you will see for yourself that Coast to Coast Auto Glass simply switched their name to DNS Auto Glass. Why? Because of ALL of the negative publicity. In fact, DNS Auto Glass has been using PGW Glass Locations as their printed corporate offices. When contacted about this highly illegal matter, all that was said was that this was a typo. Using another business's address and claiming it to be their own is ILLEGAL!
As far as being a PREFERRED glass shop is concerned, DNS Auto Glass WILL NEVER be preferred due to their overall reputation. Yes, they do use quality glass, and that I will give them credit. However, poor installations and lack of customer service places this company at the bottom of a slug barrel.
One day, you will wake up and see them for who they really are, and that is nothing but SCAM and SCUM!!!

2011-09-01 01:54:40

I had my windshield replaced by these guys because I had a crack in my window and everything seems to be fine. The young man who came to my home was very nice and was just doing his job. So far I have had no problems and they came out exactly when they said they would. I'm just confused as to why there are so many people downing their business. I almost feel bad considering most of the sales reps are just trying to make a living by doing something that is commission based. I feel like most of the people complaining are either people employed by insurance company's or people who own glass companies who are losing business to these guys. I personally own my own business as well and I won't even go door to door because I know how horrible people can be. Iam not just some easily persuaded or jaded person who doesn't do research and I feel like with the economy in its current state, the last thing people should be doing is trying to shut businesses down. Would you rather these people get laid off and be on unemployment taking advantage of the system in another way? That way the money that you work for would be going into their pockets for doing nothing while you go to work every day. I feel like this is the same stupidity that has our country in its current shambles. People need to get a life and if you have time to call the police on a door to door salesman in the middle of the day then maybe you aren't working as hard as the rest of us. (Not to mention wasting tax payers money/ the police's time when they could be doing something else)

2011-09-02 00:22:34

Sounds to me like you are one of their employees, if not, then consider yourself one of the lucky ones. This company has gone out of its way to be rewarded with the reputation it now has. The so-called corporate offices, locations, and phone numbers pre-typed on their invoices are ALL FAKE. Does that sound like something a legitimate company would do? Why do they use ALL of the umbrella offices, all of which pretend to be some form of advertising/marketing firm, in order to conduct questionable business? If DNS Auto Glass was so proud of their name, then why wouldn't they simply use their own name and NOT HIDE under all of their umbrella offices? Again, does that sound like something a legitimate business would do? NO! Why are all of their sales people taught to lie to unsuspecting customers? Why doesn't this company ensure that ALL of their employees are conducting business legally? If it wasn't for scams such as this, then people wouldn't have to call the police during the middle of the day. If people were smart and didn't swallow as much as BS as they do, then this immoral company would no longer be doing business!!!

2011-09-02 01:34:02

Well I'm still slightly skeptical and I will follow up if anything goes wrong, but at this current time there are no problems. And no I don't work them. You must work for an insurance company since we're making assumptions. As a business owner if someone was trashing the name of my business all over town and I thought I was doing legitimate business what would I do? Change my name and do everything I can to change my image. I going to do some more research and the young man who helped me said he would be bringing me my warranty agreement today (he lives in my neighborhood) I would hate to grill him but Iam going to ask him some questions. I did ask to see his permits and things upon signing up for them and he kindly showed me. He didn't just have Charleston county like stated somewhere above. I specifically remember because I was under the impression that summerville was dorchester county but he had a summerville and dorchester permit and a Berkeley county and Charleston county if I'm not mistaking. I just woild like to speak with his supervisor to see what he would have to say. This is a very interesting matter for me as a business women. I also am curious as to how,if its sooo obviously legal why they can continue conduct business. Please believe when something is illegal and being done right out in the open there would be some official jumping at the chance to be the one to shut them down. Since there still operating it was probably just a customer service issue in the past. Which is easily fixable by hiring new staff and possibly changing you name. We will see

2011-09-02 08:37:53

Take a look at their invoice and those corporate offices, locations, and phone numbers are ALL fake! Your own insurance company warned you that they WILL NOT honor their warranty. It's time to get smart!!!

2011-09-02 08:52:20

They have their own lifetime warranty according to the paper work that I now have in hand. I'm curious to know how you know so much about what MY insurance company warned me about... To be completely honest as long as my new windshield doesn't cave in while I'm driving or shatter randomly then I could care less what employees of insurance companies think. Business is just that business and if going door to door was so horrible then other glass companies wouldn't have started doing the same thing to keep up. As long as someone can assist me, the customer, when I call the number provided I'm happy and that's exactly what happened. What do you get by trashing their business? Were you personally wronged by them? Cause if so I would be interested in knowing how so I could at least know what to expect.

2011-09-02 20:13:18

I have been both an employee and a customer. As an employee, though for only a brief time, I listened to how they were teaching young people to lie to unsuspecting customers in order to secure the deal. Their customer service is beyond horrible! In fact, I was told by management that they only were concerned about the sale, and NOT the warranty issues. One other thing "slightly confused," nobody has to trash their business because they are doing that ALL on their own! Just Google them and see for yourself ALL of their misdoings. Kentucky did a full segment on them when they were operating under the name of Coast to Coast Auto Glass. The Charleston City Police and Channel 2 News also did a segment about them, and the term used in their segment regarding them was "SCAM." Someone doing door to door, earning a living, is certainly someone I don't have a problem with. I do have a problem with people being deceptive (lying) to unsuspecting people in order to make a sale. Glass shops along with various other companies have been going door to door long before these people EVER concocted this pyramid scheme. So, they certainly aren't the first to do this! Only you can place a value on your safety.

2011-09-03 03:29:53

Hello all I am taking a job with dns as a installer all complaints i have heard are sales related, does anyone know are they a good company for installers?

2011-09-04 08:19:02

Also I have been in the auto glass field for around 15 years i dont understand whats so wrong with door to door sales. If the company is so bad why are they using PGW glass? They could use Service brand,Gaurdian,XYG,So why would they use the best glass in the industry?

2011-09-04 08:22:41

Holy crap! I tried to google this company and found literally nothing about them. Duh, it's because they change their name so often. I had an interview scheduled for tomorrow so when I went to put in the address to double check where it was on google maps...this pulled up. No thanks! If the company was legitimate they'd have their OWN website instead of only job offerings on every job site known to the internet. They're currently calling themselves AFA Management.

2011-09-12 01:41:40

I just scheduled an interview with them, but was surprised to see this! I've been hit with many e-mails of places on careerbuilder that when I googled turned out to be a scam. Looks like this is one too, as the address they provided is the same as on here! Ffffuuuuuuu

2011-09-12 15:16:39

I had also scheduled an interview, but mine was with Intense Vision Inc. Somehow when I googled them, those keywords brought me here and I could not be happier. They have the same address and phone number as some of the other companies listed here and the exact same interview confirmation e-mail. Is there any way we can do something about this when these people seem so slippery? They said they were calling me about my resume on carerbuilder too, just like so many others on here. Do your research kids, there are a lot of scams out there!

Intense Vision Inc - Orlando
Marketing & Advertising
www.intensevisioninc.com
950 S Winter Park Dr
Suite 240
Casselberry, FL 32707
(321) 972-3626


Dear ******,

Thank you for your interest in Intense Vision Inc. This email is to confirm your scheduled appointment for 09/19/2011 at 10:00 AM. Below you will find directions to our office. Please remember to bring a copy of your resume and business professional dress is preferred.

If you have any questions or need help with anything feel free to contact us, otherwise just shoot us an email to confirm you got these directions.

I enjoyed speaking with you and look forward to meeting you.

Respectfully,
Heather James
Human Resources

2011-09-13 16:00:35

You can file complaints with the Federal Trade Commission, Better Business Bureau, local authorities, & your state's Attorney General. Report scam immediately. Warn everyone you come in contact with to stay away from DNS Auto Glass & the umbrella offices they conduct business in.

2011-09-13 16:08:47

I'm finding more and more things, where they are coming up in searches as "sports management" and all sorts of other things. These are some links from other sites: http://www.ripoffreport.com/liars/viable-concepts/viable-concepts-intense-vision-2af21.htm and http://www.complaintsboard.com/complaints/break-thru-inc-c376341.html that seem to be about the same company.

2011-09-14 09:48:56

Please watch this video and feel free to pass it to as many people as you can. For all those who feel that this company is legitimate, please watch this video so that you just might open your eyes and discover the FACTS!!!

http://youtu.be/LL5YB90-t9Q

2011-09-19 06:12:15

This video news tells it all!
http://youtu.be/LL5YB90-t9Q

Thank you for posting!

2011-09-19 14:38:04

Welcome & I hope people pass it along. For all those who defend such a company in hopes of one day "owning" one of their false companies, smarten up before your freedom is taken away from you.

2011-09-19 14:49:43

hey glass guy i would look els where for a job! i was a manager and i tell you . this is the most un orginized company there is its still owned by the ricobono's thats jack & dominic also in this clan is jeff searls and scott taylor these guys only car about numbers and profit use less glue then factory specs .also they pay by the shields and dont car as long as the glass gets in the car rain sleet or snow. if u ask to see the aplication instuctions from the dow product they are using it will tell u the conditions in which is best for aplication. also they charge their employees for gas if they go over budget?hello there a f**c*ing mobil company. all i can say i was with company from day one two long years and yes i tell u from the sales to the installation please i WARN YOU they do not know anything about installation nor do they require any skills to be hired they only get the people that can not be hired at safe light guardian etc. and to the guy saying how bad can they because they use PGW well if u know anything u would know PGW has a contract with XYG in there factory that makes all PGW glass.there biggest problem is when they were coast to coast they used good pilkington glass cheap ass out of date glue now they have excellent glue DOW and CHEAP ASS PGW GLASS . guys and ladies my best advice is use the prefered shop then ur insurance company will inforce product and warranty!!!! ALSO DONT CHANGE UR WINDSHIELD UNLESS ITS CRACKED OR A ACTUAL CHIP THAT CAN BE REPAIRED!!!changing ur glas just because it needs a good cleaning is only causing repeated scratches and will eventually if not primed rust and defenitly if u use DNS ,AUTO GLASS SHOP,COAST TO COAST,OH AND OMEGA AUTO GLASS THESE ARE ALL THE NAMES THIS COMPANY HAS BEEN OR SANDYS AUTO GLASS AND A COUPLE OTHERS JUST LET IT BE KNOWN THEY ARE ALL CONARTIST!!!!!!!!!!!

CONCERNED INDIVIDUAL

2011-09-19 21:47:14

For the record, for the idiots that have been stating it....AFTERMARKET GLASS is NOT "glass that has been fixed and then put in someones car". Aftermarket glass is required by the federal government to meet 100% of the same Federal Safety Guidelines for safety, light transmission and the like as Original Equipment Glass directly from the dealer. It can't even be 1% different. And no, there is NO patent that prevents it from fitting your vehicle exactly....it is going to be EXACTLY the same as a BMW windshield, or a Toyota windshield, our whatever your car is. The ONLY difference will be the manufacturers name on the windshield. Don't believe me? Look it up. Don't believe the hype that these scam companies are going to offer you anything different from the local glass shop down the street from you. Unless that windshield says "Mercedes" on it, it's aftermarket glass. And for the record, if you have comp coverage, you will be responsible for your deductible whether you use a scam shop or Safelite shop or even a local "mom and pop" glass shop in your home town. For heavens sake, use a reputable shop and do your research before letting ANYONE touch your car. I can't tell you the number of times I've had a customer call me because they were "hijacked" in a parking lot, car wash, or gas station, and when I tell them they have to file a claim for their insurance company to pay for the work that the "tech" has already started, they are angry and upset. However they have no choice but to comply because the work is half done. BE AN EDUCATED CONSUMER! Don't let anyone near you OR your car until you talk to your insurance company, please!

2011-09-21 18:28:13

Obviously, someone here has their facts wrong. Safelite Auto Glass is the largest manufacturer of after-market auto glass. Safelite Auto Glass is owned by Belron Corporation, and with that backing, has purchased their way into the hands of some insurance companies. So, be it a customer or a glass shop representative, if the customer's insurance company's glass claim division is being controlled by a third party administrator such as Safelite, then in all reality, the third party administrator will push for the customer to use Safelite. In most states, the customer has the right to select ANY glass shop he/she so desires. Just for the record, after-market auto glass ONLY has to meet a minimum of 80% of safety regulations and guidelines set forth by the Department of Transportation, and YES, due to patent laws, after-market auto glass CANNOT fit the vehicle's precise measurements, and as a general rule, it is also thinner than OE (Original Equipment) or OEM (Original Equipment Manufacturer) auto glass.

Unless the customer has that particular clause in their automobile insurance coverage, the vast majority of insurance companies WILL NOT pay for OEM auto glass. Why? Labels on windshields such as; Mercedes, Kia, Toyota, etc..., are just that, LABELS. They are stamps and most insurance companies will not pay the inflated prices just to have a stamp placed on the glass. None of the auto manufacturers manufacture auto glass.

For the local consumer who is in need of auto glass work, there are a few simple rules you can follow to protect yourself.
1.) If you are approached by anyone claiming to be with a glass shop, and you go through with it all the way up to the point of them contacting your insurance company's glass claim division, please listen! If the person from you insurance company tells you that the glass shop you have selected DOES NOT participate in their glass program, then stop everything immediately. You will be subject to whatever warranty that particular glass shop provides. (Just because you hear/see television/radio commercials doesn't always mean that the glass shop you seek are the right ones for the job either)

2.) If a glass shop is a "Preferred" glass shop, then your insurance company will honor their warranty for as long as you own your vehicle.

3.) Always ask what type of glass they use. If they say OE or OEM like, then you are receiving quality glass. Many people throughout the glass industry refer to after-market auto glass as cheap, low quality glass. Only you can be the judge of that for yourself. However, with that being said, only you can place a value on yourself, and or, your loved ones. You would be surprised at just how many glass shops across the country use after-market auto glass when it comes to a replacement.

4.) Research the company before allowing anyone to touch your vehicle! With the internet being more prevalent now then ever, please take the time to do your research. (Thanks to companies like DNS Auto Glass, we all have to take the necessary time to conduct our own research prior to making our selection.)

5.) Check their business license and make sure to check the expiration date.

6.) Take control over your insurance company. You have the right to select ANY glass shop of your choice. If you allow your insurance company to handle your "glass only" claim, then the chances are pretty high that you will be the recipient of after-market auto glass. Why? Your insurance company, and mine, ONLY care about our money and NOT our overall safety. Since they are paying for it, then in the vast majority of the cases, they will take the road that costs the less.

7.) Not ALL glass shops are out to get you! Be it door to door, working at a shopping center or a convenience store, just remember that these folks are trying to make a living the best way these times allow. Many of the sales people across the nation are totally clueless if the company they are representing is a "out to get you" type company. If your windshield has a small chip and the sales rep insists on a replacement, then simply don't do business with them. Small chips, in most cases, can easily be repaired. However, if the chip itself is directly in the line of the driver's vision, most reputable glass shops will not make an attempt to repair it. Unlike the Safelite commercials, your average chip doesn't simply just disappear. This could be hazardous to the driver and that's why most reputable glass shops will not attempt a repair based on the actual location itself.

***Why is it so important for ALL of us to be knowledgeable when it comes to our vehicles auto glass? Your windshield was manufactured to do a lot more than just keep the wind and bugs out of our faces while we drive.
1.) If a vehicle rolls over, 60% of the vehicle's weight is dependent upon the vehicle's auto glass.
2.) When the frontal airbags are deployed, the safety function itself is dependent upon the integrity of the windshield.

2011-09-22 01:31:51

Look I have been looking for employment for some time, it's hard when you send your resume and submit apps and you never get a call back for a interview. I submitted my resume for World Management Group, got a email a few hours later then a call a few hours later. Same email people posted up on here, same call that they need to interview me asap. Schedule the interview, go to the interview get there and look and the location of the company and its in a strip mall in Casselberry, FL. Walk up the stairs and see the listing for the location of the suite and it state "World Management Group/AFA Marketing." Now im getting a bad feeling, walk towards the office all tinted black windows can't see in at all. Walk in and their are 8 people there waiting for interviews, never been on a interview where that many people are awaiting, 3 is the max I have ever seen. I sit and wait for the receptionist to get off the phone and i watch espn because they have a tv showing it, while i wait 2 more people come in for a interview, the receptionist start schedule more interviews for the next day, turns out the receptionist is the HR Manager. That was a first for me, she calls me and asked if i brought a resume which they should have on file from the first time I emailed them, but I did have a resume with me, I fill out a basic application that did not even have a business logo on it, finish the app and wait to be called for the interview. As im waiting for the interview a lady walks in for a interview, she said to the receptionist I have been here before is this ********** company, the receptionist say's no its a new company run by the same people that ran the last one. I get called for my interview at 2:45p.m. I talk to a hiring manager named Larry, I quickly scan the room all there is in the room is a desk with a iMac no name tag on the door with position title or on the desk, no printer, no paper work, no degrees or certificates, no family pictures, very clean basically a desk and a computer. I knew there that this was a scam. Never been interviewed and seen such a clean place. He ask me a few basic question, then ask if i had any question, I said no and he said ok i'm glad that what i like to here and was very happy that I didn't, I know that in real good interviews i'm supposed to ask questions. All he told me about the operation of the company is that they work with Safe-lite and a dry car wash cleaning kit. He says that he can meet my asking pay and says that's it. Like it was chump change, he also shortened my name with out asking me from Jonathan to Jon during the interview process. Promise me a management and a 2nd interview if i come back on Monday and if it works out monday I got the job. Shake and I leave i'm supposed to return monday morning at 9:30 and not be dressed up just a Polo shirt some slack and dress shoes. I look at my watch and the time is 2:49 p.m. Never have I ever had a 4 minute interview most interviews short being 20 minutes, I knew right away it was to great to be true.

Prior to my interview I tried doing my pre interview company research found nothing, Monday morning comes and I decide to look again and I found this website with all this info. It proved my suspicions that it was a pyramid scheme. I get a call from them asking if i'm coming and i said no because it do not like you companies morals and right after morals they hang up on me, didn't even get to finish my sentence. As the person that I am i decide to do more research for others to be warned of what they are getting into.

Here are my finding's the supposed Carol Jone HR Manager/Receptionist is actually Carol Ziess, Why do you ask if this is important because it a lie. The company starts off with a lie to the applicant not morally right but here is the big kicker Carol Ziess is actually the wife of Larry Ziess which is the Hiring Manager I interviewed with. That show the family relation which shows the scam being brought to life. Scanning his facebook page i uncovered him selling a small business for $10,000. Which leads me to believe that it is either this business or one like it.

Here are some links:

People that have had the same experience that I had.
http://makemoneyhomebusinesscenter.com/2011/03/28/open-question-has-anyone-heard-of-world-group-inc-in-caselberry-fl/

Larry Ziess Facebook:
http://www.facebook.com/profile.php?id=100001779797602

Carol Ziess Facebook:
http://www.facebook.com/profile.php?id=43600219

2011-09-26 10:17:03

it's insane what people do with their time rather than find a job... maybe if you put this much effort into finding a job as you do trying to slander people's names and blast companies you know nothing about you'd be employed and busier than sitting at your computer. but hopefully the next door you walk into has a name tag on it or a printer inside with paper so you get yourself something to do....

2011-09-27 11:09:32

You obviously failed to watch the news video posted regarding these scam artist. Finding a job is one thing, and finding a legitimate job is another. A scam is a scam regardless of how you put it. Slandering a bogus company like this has been done by their own hands, and not by anyone else. Watch the video before you make a comment on their behalf!

2011-09-27 12:52:53

i read threads like this for fun... i'm all for staying away from scams, but when did it become moral to post personal information about people and try and bring them down. i kinda figured if u didn't like something then stay away and ignore it... how would you like if people posted all your personal information on the web? if it's a scam and you don't agree then don't waste energy looking it up and finding videos, go about your day and make a difference in the troubled world somewhere else by bringing light and peace, not negativity and degrading people.... bcuz in the end they are people and have a life as well

2011-09-27 18:28:58

Today they are going door to door in Simpsonville SC. Found this site and called local police department. The man going door to door, does not have business cards, and is talking about the "lifetime warranty". Saved by all your comments...thanks!

2011-09-27 18:36:30

I reported them to the Florida Attorney General using this link: http://myfloridalegal.com/Contact.nsf/Contact?OpenForm&Section=Economic_Crimes and got an email back saying that they compile all the reports they get to make decisions on these sorts of things, so the more people who actually send stuff, the more likely it'll be that something gets done about it. They also provided me links for the Florida Department of Agriculture and Consumer Services, Division of Consumer Services (DACS):
http://csapp.800helpfla.com/cspublicapp/businesssearch/businesssearch.aspx and
Federal Trade Commission
Toll-free: (877) 382-4357
Website: http://www.ftc.gov

suggesting I inform them as well.

2011-10-04 10:40:14

Ok, so gotta put my input in about this company. First of all, they are called DNS, D & S, Auto Glass Shop and I can't remember all of the names they go by. They insist on scamming people out of their hard earned money... I tell everyone I speak to on this subject that they need to do a review on the shop they are using before they allow them to do work on your vehicle... Tell me this, what if you're windshield leaks and causes electrical damage? Who is gonna buy you a new car? You think these fools will? Nope, cause when you try and call them in a few month the phone number will be changed. Ok, so I've heard a rep from the shop state they have a lifetime warranty... Well, what does that mean? Does that mean you will actually fix my car if you screw it up? I doubt it, you just want the money in your pocket and don't care that these people have worked hard to get the vehicle they have. DNS, Coast to Coast... they need to be shut down... Every shop has a bad rating in some aspect... but this one doesn't just have a bad rating, people are accusing them of scamming them... oh, and someone said something about how they call the insurance on speaker phone... you wanna know what they are REALLY doing? They are collecting your private information and calling back filing more claims on your behalf to get MORE money in their pocket and to raise YOUR premiums! So before you allow someone to work on your vehicle, think about it... what if something goes wrong? Who is gonna pay to fix it??

2011-10-21 22:34:03

These people cam to our door today. No business card. Left a name and nnumber.

2011-10-27 16:27:25

I had a salesperson walk up to our vehicle at a parts store and stated he noticed the dings in our windshield. He then asked who we were insured with. When I told he said oh, well we are contracted with your insurance. He then said we would need to replace our windshield and he could set that up. We set it up for the following Tues. the installer came out replaced the windshield and just drove out of the yard without even telling me he was finished. I waited a whole day before driving just to notice air was coming in through the windshield. I immediately called DNS Glass and after about 2 hours finally got someone on the line and set up a date for the installer to come back out. He did come back out and I explained to him I could hear and feel the air coming in around the top of the windshield. He then said it must be the bottom at which point he recaulked the bottom of the windshield and once again just drove off, this time leaving his card on the truck. I waited another whole day before driving it just to hear air coming in again. This time I called the installer and he got an attitude with me and said well I will just have to drive the vehicle to see for myself. I told him to come on. He did come back drove the vehicle recaulked it again and left. Guess what still can hear air coming in, this time he said he would come out with a new windshield, after waiting 2 weeks with no phone call I finally called my insurance to find out they are NOT contracted with them. They did however schedule an appt with someone they are contracted with to come out and replace the windshield. They did not use the best glass and guess what the glass has a crack going all the way across the bottom of it. Go figure. If one of these guys come up to you run as fast as you can from them they are a big scam and they hire installers that don't know what they are doing. If you have problems with your windshield contact your insurance company and have them schedule someone they are contracted with.

2011-11-04 12:40:10

This company is so SAD. I'm in college-like many of the people I saw in the waiting room applying for the job. After months without finding anything, I finally got an interview. They sent me an email just like many of the ones above. The company was operating under the name Vanguard and was above a bar in Charleston, SC. The "owner" had to be at the very most 28. Several people were interviewing for positions. They made me drive all the way to mount pleasant to "observe" two managers at work. Then sat me down and showed me the pyramid scheme I thought I was already in. Even after knowing I was in something sketchy. I still took the job. Even after knowing this "owner" probably didn't even look at my resume. After two weeks I had made maybe 300 dollars because of "bounce-backs". Which they claimed happened because of lack of coverage people said they had. I believe its because when you google Coast to Coast the first word you see is SCAM. I worked some days from 7am to 8pm..and to make what? 100 bucks? I feel for those who can't find employment and will take what they can find. I know, I've been there. But you would be better off taking a job at the local chic-fil-a. At least there you could gain hourly salary. The people working for Coast to Coast were mainly harmless-except for upper level "management" who were responsible for brain washing naive first-time workers to believe that they too could be earning 100 thousand a year and owning their own business one day. My light bulb went off when the "owner" who was making 100 thousand a year was driving a busted trailblazer. Do me and all the other people who were scammed into working for this company- when you see a Coast to Coast sales person-show them some respect and let them know what's going on with the company they work for. Or tell them to go home and get on Google. Good luck to everyone in their efforts to bring this scam to it's knees.

2011-11-08 16:26:01

Just as a friendly reminder, please watch this video:
http://youtu.be/LL5YB90-t9Q

Also, here is another video posted on you tube by the owner of 20/20 Auto Glass:
http://youtu.be/DpWbul3birw

This "copied" report is from glassbytes:


DNS Auto Glass Shop Shares PGW Distribution Address in Minnesota and Kentucky, According to State Records
May 12, 2011

DNS Auto Glass Shop, which reportedly has ties to Coast to Coast Auto Glass, shares its address with Pittsburgh Glass Works (PGW) distribution facilities in at least two states, according to state records filed in Minnesota and Kentucky.

In Minnesota, DNS lists its registered office at 316 W. 86th Street, Bloomington, Minn., 55420, and PGW's website lists a PGW Auto Glass location at the same address. The Minnesota paperwork is dated February 14, 2011.

In Kentucky, DNS lists the street address of its registered office at 3326 Gilmore Industrial Blvd., Louisville, Ky., 40213, in its official state record-which also matches PGW's Louisville distribution facility. The Kentucky DNS paperwork is dated January 19, 2011.

glassBYTEs.com™/AGRR™ magazine has received unconfirmed reports from readers that in some cases DNS associates are based in PGW facilities.

DNS Auto Glass Shop also operates in South Carolina, and has listed Jeff Searles-whom the DNS website lists as founder of the company-as its registered agent at 40 Airport Road, Greenville, S.C., 29607. PGW's Greenville facility is located at 410 Airport Road in the same town, less than half a mile away, according to the PGW website. The South Carolina paperwork includes a date of February 21, 2011.

In DNS's Florida filing, the company lists its principle place of business at 2120 East Raymond, Ste. 30, Phoenix, Fla.; while this appears to be the company's Arizona address with a change of state, a representative in the state's records office advised that this likely was a simple typo, and that only the company's registered agent must have a Florida address. The company has listed CT Corporation System in Plantation, Fla., in its Florida paperwork, filed March 16, 2011.

PGW spokesperson Robert McCullough advised glassBYTEs.com/AGRR magazine late Tuesday that he would look into the address similarities, but has not responded to follow-up requests for comment.

At press time, DNS Auto Glass spokesperson Rhonda Jacobson, who also represents both Coast to Coast Auto Glass and the Auto Glass Shop as spokesperson, had not responded to requests for comment.




****************** I fully understand the need for employment, and treating people with respect, but I simply cannot understand how these YOUNG people continue to work for them even after ALL of the facts that have been posted. Most people who are seeking employment should consider taking the well needed steps to research the company they are about to be interviewed with. That's just the smart thing to do! For all of those who are former employees or who had faulty installations, word of mouth is still the most powerful form of advertising. Simply let everyone you know be warned about them. I did see in two subdivisions where the community itself placed posters warning their residence to NOT do business with them. Maybe we should ALL spread that message to our own communities while calling the news people on a regular basis, reporting them. With enough complaints, and a LOUD message throughout the communities, these folks will have no other choice but to close their doors permanently!

2011-11-10 04:52:22

They are still operating by the name of AFA but have moved locations "offices" continuing their scam in another city.

They still go by the name of AFA Management Group

237 Westmonte Dr. Suit 215 Altamonte Springs, FL 32714.

2011-12-05 16:28:29

Removed for TOS Violation - ED

2011-12-14 01:45:55

Removed for TOS Violation - ED

2011-12-14 01:55:06

ANY post thats intent is to sell something, points to a website that sells something, or a JOB posting will be removed. NO ADVERTISING!

2011-12-14 13:08:35

COAST TO COAST OR DNS AUTO GLASS IS NOW OPERATING UNDER THE NAME LAZER GLASS. THE OFFICE IS LOCATED AT 237 WESTMONTE IN ALTAMONTE SPRINGS. ONE OF THE OWNERS, LARRY ZEISS IS A COMPLETE ASSHOLE AND TOTAL MORON!! ALSO AN "OWNER" IS ROY AND ASSISTANT MANAGER JIM. THEY LIE TO YOU AND SAY ALL THIS BULLSHIT TO GET YOU TO STAY WORKING FOR THEM. WHEN YOU TRY AND ASK IF THEY ARE A SCAM THEY MAKE YOU FEEL LIKE SHIT AND SAY THE FIELD IS A "FILTER". YES IT IS..IT FILTERS OUT THE INTELLECTUAL PPL FROM THE IDIOTS. THEY ALSO SAY THAT PPL WHO GO TO SCHOOL ARE WASTING THEIR TIME...FUNNY BECAUSE NOT ONW PERSON IN THE OFFICE CAN SPELL THE MOST SIMPLE WORDS. OBVIOUSLY FROM READING THE THREAD YOU CAN SEE WHO WORKS FOR THE SHADY COMPANY AND WHO DOESNT (GRAMMAR ERRORS AND SPELLING MISTAKES). DO NOT TRUST THIS COMPANY. THEY ALSO GO BY FLORIDA MARKETING INCORPORATED. DO NOT BE TRICKED INTO WORKING FOR THEM!!!!!!!!!!!!!!!!!! THEY WILL TRY TO BRAINWASH YOU AND CONVINCE YOU TO MAKE PPL COMMIT INSURANCE FRAUD BY HAVING POLICY HOLDERS LIE TO THEIR INSURANCE COMPANIES ABOUT DAMAGE. DO YOUR RESEARCH BEFORE AFFILIATING YOURSELF WITH THESE GRIMEY LOW DOWN LOSERS. YOU WORK FROM 8AM TO 6:30 PM GOING DOOR TO DOOR OR BUSINESS TO BUSINESS OR PARKING LOT TO PARKING LOT FOR THE SERIOUSLY DESPERATE. AT THE END OF THE WEEK YOU GET ZERO DOLLARS EVEN THOUGH YOU WERE PROMISED 200 BASE PAY IN THE INTERVIEW. LARRY FED ME MULTIPLE LIES IN ORDER TO GET ME TO STAY EMPLOYEED THERE FOR EXAMPLE, HE SAID HE HAS A WIFE AT HOME WHO DOESNT WORL BC HES SO RICH HE CAN AFFORD THAT....CAROL..HIS WIFE.. WORKS IN THE "HR" DEPT...AKA THE FALSE RECRUITING ADS ALL OVER CAREEERBUILDER AND OTHER JOB SEARCH ENGINES. THEY ALSO SAID THEY WERE NOT ASSOCIATED WITH COAST TO COAST HOWEVER ONE OF THEIR "FIELD MAPS" WAS PRINTED ON THE BACK OF A COAST TO COAST INVOICE..HOW DO YOU EXPLAIN THAT?! GOOGLE/BING/YOUTUBE/YAHOO LARRY ZEISS AND CHECK FOR YOURSELF. HE SCAMS PPL ALL OVER THE WORLD NY AZ FL CT SC ETC. HE EVEN RAN A COMPANY CALLED CHILD SAFETY INC THAT STOLE MONEY FROM TOYS FOR TOTS......REAL NICE.. PLS HELP ME SHUT THIS BUSINESS DOWN !!!!!!!!!!!!!

2011-12-17 16:54:06

OOPS, MEANT TO SAY CANT*** SPELL

2011-12-17 22:01:35

I wish I had read these reports 3 days ago. Two reps. from DNS came in my neighborhood this week. I happened to be outside with my daughter when they came by and didn't have time enough to hide in my house before they saw me. They talked with me and it all sounded legit, but I started to wonder if they'd be good since they weren't on my insurance co. list of referrals for glass repair. But, nonetheless, I signed up for it. They said my insurance co. would call me the next day, which they never did. DNS called me today, but I didn't answer since I didn't recognize the number. They didn't leave a message. I found out later it was them. I decided to do some checking and found this site. So glad I did. Plan to call my insurance co. on Mon. to see what or if any steps need to be taken next. If those reps. honestly thought they were doing right, I feel sorry for them. Seemed like nice guys.

2011-12-17 22:39:17

Talked to someone from my insurance co. and the claim hadn't gone through yet for the glass replacement and they canceled everything for me. They said that DNS has gone by 3 different names. They also go to gas stations as well to get business. So glad I canceled before they tried to replace the glass in my car.

2011-12-19 09:29:15

i think you should do your homework before you go spouting off at the mouth looking like an idiot.

tell me this batman.. if the rep at your door gets on the phone with YOUR insurance company and tells YOU that the windshield is no cost to you and that you can have DNS do the work.. where is the scam in that?

these reps work for the marketing companies that ARE under different names. they are marketing FOR the glass shop.

you think all those people that come to your door representing VERIZON or DIRECT TV are driect employees of those companies? NO. get a clue moron

2011-12-19 19:55:08

Here some facts for you:
1.) NO insurance company, under law, can warn ANY insured NOT to use DNS Auto Glass or ANY other glass shop! If the insurance companies could warn their customers, believe it to be true that they would TELL ALL of their insured customers NOT to allow this questionable company to touch their auto glass!!!

2.) All of the "umbrella offices" that solicit for DNS Auto Glass does so under the false pretense that they are an advertising/marketing company. Their sales people scour neighborhoods harassing unaware consumers to replace their windshields, utilizing somewhat shady sale practices and unethical and immoral, not to mention, rather illegal, sales pitches.

3.) Obviously, anyone who endorses such a company has swallowed all of their hyped up, get rich quick, scheme. They (upper management) constantly fill your head up with the dream of one day "owning" your own office. The truth of the matter is that YOU will NEVER "OWN" a office. You may eventually be in charge of an office, and once you fully wake up and smell the roses, you will sadly discover that you are nothing more than a fall person if something tragic happens.

4.) Before you go any further and call people childish names, all of these so-called umbrella offices that solicit, and many times do so illegally, are all operated by another company called, "Smart Circle."

5.) If DNS Auto Glass is so legitimate as a glass shop, then why does their invoices have FALSE information pre-typed as to their "Corporate Office" contact locations and phone numbers? Could that possible be a typo? Nope, it was carefully constructed to use deception to an unsuspecting customer!

6.) Is everyone knocking on doors part of a scam? Absolutely not! However, when you "Knowingly" lie to a potential customer in order to obtain the sale, then it is YOU who are to blame. For example, some of their sales people are TAUGHT to tell customer(s) something like this: "We do not participate in your insurance company's glass program because of the quality of glass we use. Your insurance company wants us to use cheap aftermarket glass, but we wont do that." That example may not be verbatim, but the fact of the matter is that, or anything closely related to that is nothing more than a bald face LIE! It is NOT the type of glass being used that prevents an auto glass shop from participating in an insurance companies glass program... It's the glass shop itself!

7.) Instead of being childish and call people names, maybe you should research this company a bit further and ask yourself, "Have I swallowed all of their hyped-up BS?" Chances are, you have, and one day you will wake up and realize that you are killing yourself for nothing!

8.) There have been hundreds of former employees who all have stated the very same thing. They sell 15 jobs, but they don't get paid for them. When they ask their manager, they simply get brushed off. Where I come from, you can call this by several many different names, but at the end of the day, it's still best called, "Stealing!"

9.) Allow facts to sink in before you go and foolishly blast off at the mouth. The day will come when you, the still employed with this outfit, wakes up and discovers that it is you who is now the victim!

2011-12-20 04:28:21

I think that DNS has opened an office in Columbia, SC under the name I.M. Inc. They are advertising for a marketing staff. When I tried to check on them with the BBB, their address and telephone number came up as DNS Auto Glass. It's in a storage facility. Sounds like a scam to me. I got an email telling me to call for an interview. I don't think I'm desperate enough for that.

2011-12-21 18:50:54

One of my clients asked me to check on a new company that solicited her for a job, called IM Inc. in Columbia, S.C. so as I started showing her how to do the research to see who and if they are legit and find out that they are actually DNS Glass with a new name, same location, same phone number as before. After reading everyone's comments here I will not refer my client to answering their request for an interview seeing all the former employees can't really say anything good about this company.

For those that are looking for work, do your due dilligence before accepting any job just to have a job. Many good people go to jail or pay fines because they get suckered into to working for sham companies and con artists. Check them out first before saying yes to the job, if they try to push you to start right away tell them no you want to check them out first. Any reputable company will allow you 24-48 hours to look them up and contact your state's attorney general's office. Check the BBB online and compare the telephone number with the firm name. Use sites like this one and Angies list to see if there are complaints from former employees. Check with your states labor office to see if there are any outstanding complaints against the company. These can all be done in a few hours and can save you lots of heartache and disappointment.

Don't be a patsy or a sap for any con artist just to get a paycheck. You only will end up with your name on the indictment along with the con artist in the end.

2011-12-21 18:54:22

I have mixed thoughts about what to post here. I, too, worked for one of the companies that marketed & generated leads for Coast to Coast (now doing business under the name DNS from what I understand). In all fairness, there is nothing illegal or unethical about a company direct marketing as opposed to the more expensive forms of advertising that don't generate such immediate or measurable results. And it does create jobs in a poor economy where jobs are scarce. The reps that are coming door-to-door are simply doing what they've been hired & trained to do. And honestly, they end up having as bad or worse an experience with the company as those who have windshield replacements done by them. Yes, when I worked there, warranty issues were constant. But that is no fault of the reps that are marketing door-to-door. And they are instructed to give their cell #s so they are the ones who end up hearing the complaints from irate customers because you won't get an answer if you call any of the "office" numbers on their invoice. The installer causes the warranty issue, but the marketing rep is forced to hear the complaints even though he or she has no recourse to do anything about it other than fax a warranty issue form and hope that something will actually get done to correct it. Also, there were a lot of problems with installers not even showing up to do the job that the rep had signed up. So the door-to-door reps have gone out and worked hard, and end up not getting paid for their efforts. This company also has the reputation of having "pushy" marketing reps and of signing up windshield replacements that don't truly have qualifiable damage. In all honestly, I can't say that I was personally trained to try and sign up a job for someone without real damage. And I don't think I would use the word "pushy" as far as training I received. That's the reps job to close and get it on the schedule if there is damage. That's the only way they actually make money because they are paid commission only. So I guess what I'm trying to accomplish with this post is simply to educate the public that, yes, this is probably a company that you shouldn't deal with due to poor reputation from warranty issues and perhaps fraudulent efforts to get jobs on their schedule. Probably not true to say that the company blatantly trains their reps to sign up windshields without qualifiable damage. A more accurate statement would probably be that they simply don't adequately train and stress to them not to; or give them a full appreciation that such is insurance fraud. I guess I would just say to everyone out there that if you are taking your frustrations out on a door-to-door rep from this company, you are probably targeting your aggression towards the wrong person because he or she probably in most cases is not at all the one that is even remotely responsible for this companies' poor reputation. The problems are higher up. Having worked there, I honestly don't have any grounds to say that what they do is in any way a scam. But I would say that there are assholes higher up that you'd never be able to see or talk to that are getting rich at the expense of those door-to-door reps that everyone is attacking on this wall. Your frustrations and skepticism are probably legitimate; but I would also say you are targeting them at the wrong people.

2012-01-04 08:42:39

I went to this interview, and felt something was not right about it as well. Then when I left the "second" interview, I got an email from AFA Management inviting me to an interview with them. I called them scheduled it and then after getting off of the phone realized that the address was the same as Florida Marketing Inc. When I called them back they assured me that they were a different company simply sharing an office, and that they were in a totally different field then the company they shared the office with. I guess I won't be going to meet with AFA.

2012-01-07 10:11:27

I had my resume posted on Career Builders & Monster & received a call from their office in Charleston, SC. The name used was Port City Promotions. I tried to ask some questions, specific questions at that, in order to find out exactly what type of employment they were offering. I did get their address and upon my arrival, I couldn't find ANY signage proclaiming their business. For a company that proclaims to be representing Fortune 500 companies, I thought it was a bit odd that they had no company signs posted anywhere, not even on the building they are in. It was then that I did a bit of research regarding this company, and after reading a large portion of the comments, I quickly drove away. With ALL the information all over the internet, I find it amazing that any of these companies are still managing to lure in potential employees. My mistake was NOT doing my research immediately, cause had I done so, I wouldn't have wasted gas, and my time, in driving to their parking lot.

2012-01-10 03:28:18

A rep from this company visited our neighborhood this week. they were caught going through mailboxes. This is how they know your neighbor's names when the LIE to you that your neighbor "x" had their windshild replaced using them!! SO BE WARNED!!!! DO NOT USE THIS COMPANY!!!!

2012-01-11 18:30:11

Coast to Coast or DNS auto glass even Cardinal auto glass are the same outfit i had a warranty issue with my windshield they installed and they said ok we will get someone out there right away no one ever did i tried calling they blew me off i couldnt do anything because they aren"t local so a 2 months later they called me asking if i had any chips cracks etc and i told them again about my leak and they told me well it will be 3weeks before we can get someone out for a warranty but we can set you up for a new claim for another replacement and have someone out the next day.....WTF i give people the benefit of doubt but i will never deal with these people again true definition of SCAMMERS...COAST TO COAST,DNS AUTO GLASS.CARDINAL AUTO GLASS,AUTO GLASS SHOP,LAZER AUTO GLASS ALL THE SAME

2012-01-13 06:23:06

For one thing, I can't imagine why anyone would dare work for these people in the first place. Secondly, we all might should take a stand and post warning signs throughout subdivisions warning people about them. The more people see them for what they actually are, the less business they will be able to obtain. I know in my subdivision, several people got together and posted signs cautioning NOT to use them at ALL. I have made sure that my coworkers are aware of this company as well, not to mention all of my friends and family members too. It's time that we all take a firm stand and do something and drive this company out of business, permanently! Posting signs throughout your neighborhood is a great way to warn others. They are operating out of New York, Massachusetts, Florida, Kentucky, South Carolina, and any other state that offers "free" glass claims through your insurance company. The best form of advertisement is still "Word of Mouth," so make sure everyone you know knows about them. Post those signs!

2012-01-13 14:14:47

Just last night, I attended a Home Owners Association meeting. During the meeting, we were verbally informed and handed a letter cautioning everyone not to use this company. Also, upon entering the subdivision in which I reside, there is a large "No Soliciting" sign posted. It was brought to my attention that their sales reps obviously ignored the posting and entered our subdivision soliciting auto glass. After the meeting, many of us began talking and I was shocked to hear what was being said about this company. So, once I went back home, I conducted my own research. I couldn't find anything positive about this company whatsoever. I agree with the posting by Gayle E., and will do my part to warn as many people as I know about them. I know that many of my neighbors are doing the very same thing as well. Some are business owners who have already stated that they will make sure that all of their employees are informed about this company. Agreeing with Gayle E., and numerous others, but if we all took some form of action, then this company would have to close their doors, or do what they obviously frequently do, and change their name to something else. In any case, action speaks louder than mere words. Posting signs throughout your neighborhood is a great idea! Simply warning your neighbors, friends, family members, and coworkers is a more direct action to take. Also, using "facebook" and/or "twitter" is a quick fix to passing out the warning. I've already posted on my facebook about this company, and will keep posting until I know everyone knows their name and is fully warned. Hopefully, you will too.

2012-01-14 03:07:23

I worked for one of their so-called advertising/marketing company's for less than two weeks. I did respond to one of their ads on CareerBuilders under the "Management" section. That was my mistake! Like many present day, I was in dire need of employment. Like an idiot, I agreed to work even after I found out that I would be going door to door selling auto glass. For one thing, the hours are extremely long, regardless of the weather. No matter what, you are expected to sell at least three glass jobs per day. If you don't, then management will make you feel like you are the lowest form on the planet. I was assigned a subdivision and upon my arrival, there was a huge sign posted, "SCAM" then underneath it, "DNS Auto Glass." Even after I reported this finding, I was told to still work the subdivision. After knocking on the first three doors and being yelled out each time, one nice man simply asked me why would I continue to work for a company that has such a horrible reputation. I thought about what he said, and then went back to my car. I drove home and for the first time, Googled this company. I can honestly say that the vast majority of what is being said about this company and their so-called advertising/marketing offices are all true. All I can tell anyone who is need of a job is that if you go to an interview, and discover that they represent DNS Auto Glass, RUN! These people don't care about their employees, nor are they interested in customer service, just overall sales! In the short time I was there, I can't even begin to count how many people said that they've heard about us, then slammed their doors right in my face. That alone should have been a wake up call for me. As for what some of these people are saying about posting signs in subdivisions, believe me, they work because I've experienced it first hand.

2012-01-17 03:34:15

Coast to Coast auto glass created a bad environment with teaching the people that come to your door and go beyond lying they will get your insurance card talk to you casually get the information they need call a buddy pretend to be you get a claim approved and tell you its free they got me once but not again they came to my house in Lexington KY as WILDCAT AUTO GLASS and my brothers house in Louisville as CARDINAL GLASS and DNS AUTO GLASS they are trying to fool the insurance companies with different names they bill insurance companies for work they dont do and call you 20million times after you get something done by them but when there is a problem they go into hiding like rats when the spot light is on them ..TOTAL B/S COMPANY

2012-01-21 10:43:53

Thank you guys for the warning. They are going by AFA Management Group now. I have an interview this morning but I most certainly am not going now. Thank you all for the warning.

2012-01-23 05:37:52

I reside in Summerville, SC and when he came home from work, my wife told me that two young ladies knocked on our door, then somehow or another persuaded her to LIE to our insurance company to have the windshield replaced. It was still light out, so I went out to the driveway to take a look at the extent of the damage on the windshield. While I was out looking at it, two of my neighbors approached me and told me that they had spoken with the two young ladies as well, but did not require their service. While we were talking, and looking at the windshield, I saw another glass shop vehicle driving on the street, heading towards us. I flagged the gentleman down and asked him if he would be kind enough to take a look at my windshield. He pointed out a few, what he referred to as "pittings," but further stated that is normal wear and tear for vehicle here. I asked him if I should have it replaced and he quickly informed me that replacing my windshield was not necessary at this point. That's when I told him about DNS Auto Glass. When I mentioned that name, his eyes lit up and he quickly informed me to Google them. Though I questioned him several times what I might find about this company, he never once replied with anything negative, just kept on telling me to Google them. He did state that by them talking my wife into replacing the windshield, that it was "Insurance Fraud." After he left, I called my insurance company to cancel, and the employee seemed delighted and told me I had just made a great decision. I asked my insurance company's employee how come they didn't warn my wife, and I was told that they couldn't say anything derogatory due to the laws. After I hung up with them, I immediately called the police to file a report. The area I live in is rather small, and while I was speaking with my insurance company and the police, my two neighbors discovered one of our other neighbor's allowed them to file a claim. Naturally, she called her insurance company to cancel. I will be reporting them to the local news stations and everyone else for that matter.

2012-01-27 03:12:36

I actually work for an insurance company and take the calls and boy do these guys make my skin crawl

2012-01-27 17:47:42

.*Removed by Ed... ★★★★☆ 41 Reviews
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provides quality auto glass and windshield repair and replacement services when and where you need it. Broken windshield or car window? Trust *Removed by Ed... with your auto glass repair and replacement needs. We can handle window chips, install new window shield, trailers, RVs, and more! *Removed by Ed... will also come to you! For an auto glass quote or to schedule service, or call *Removed by Ed...



More about *Removed by Ed... is a friendly, dedicated family-owned business headquartered in *Removed by Ed..., with 16 locations throughout *Removed by Ed.... Founded in 2008, we provide a full range of windshield and auto glass repairs and replacements. As a result of our superb reputation and the expertise that we provide to our customers, we are now one of the largest auto glass repair companies in *Removed by Ed.... We understand how important quality work is to our customers, and we strive to provide our customers with the finest service at a competitive price. Our team is happy to come to your home or office to repair your vehicle, and all of our work comes with a lifetime warranty. *Removed by Ed... was founded by *Removed by Ed..., a *Removed by Ed...-based entrepreneur and auto glass technician. We proudly use only Original Equipment Manufacturer-quality materials. We have long-standing relationships as an authorized installation partner with all major insurance companies. To receive a quote or to schedule service, call *Removed by Ed... or visit *Removed by Ed... We will give up to $100 cash back on all insurance replacements.

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★☆☆☆☆ Manager
Eddie V. 1 *Removed by Ed...
I had a windhsield replaced and still cant get off their call list! On top of that, I get hung up on every time I ask the caller to remove me from their call list. I just got hung up on again 10 minutes ago and this is why I registered and am here right now writing this review. I will make it a point to never use them again, and tell everybody I know to never use them. I own a dozen fleet vehicles and they will never touch any of them again. Period.

November 16, 2011

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★☆☆☆☆ harassment
SEAN C. 1 *Removed by Ed...
Terrible. Don't give them your phone number,they will call you everyday and harass you none stop. Hope you have unlimited minutes because they don't stop

November 09, 2011

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★☆☆☆☆ HORRIBLE COMPANY NOT EVEN WORTH 1 STAR
Pamela R. 1 *Removed by Ed...
I was convinced by AGS' salesperson Jackie at a local gas station in NY to have AGS replace my windshield on my '08 Jeep. She promised me that it would be replaced with a MOPAR windshield and would be done at my convenience. That is where the problems began. AGS didn't show for the scheduled appointment but did show up unexpectedly one afternoon in a white van marked "Coast to Coast" to install the new windshield. Their tech Josh Windle "replaced the windshield" incorrectly where the windshield is off center and I have terrible wind noise. I called warranty to have the windshield replaced again and was told they have no record of my repair. I called Josh and was promised he would come out the next day with a new windshield and fix the problem- this was all before I removed the tape surrounding the windshield. Once I removed the tape I discovered that Josh had scratched my roof in 3 spots down to the metal. AGS has been calling repeatedly to get my VIN # so they can bill for their shotty work and still have not fixed my vehicle. I have over $600 worth of damage to my Jeep and an incorrectly installed windshield to boot. Thanks so much. They later sent a crew to replace the windshield again without an appointment and they took pictures of the damage supposedly to send to Valerie. Did she call you b/c I still havent heard from her???? I need my car fixed!!!! Do yourself a favor DO NOT DO BUISNESS WITH they are HORRIBLE to deal with and will leave you in worse shape than you were before you dealt with them to begin with!!!DNS CARDINAL AND WILDCAT AUTO GLASS THESE PEOPLE ARE INSANE
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* Editing done as this read a little too much like an advertisement, rather than an agreement or disagreement with the report; TOS violation.

2012-02-05 18:25:59

The comment directly above was edited to remove the company name, location and phone number; it just had too much info and looks more like an advertisement than a comment. Advertising on RippedOffOnline by use of the forum, reports or comment is forbidden.

2012-02-05 22:05:08

I think this company is going by Charleston Advertising now. They said they have 3 locations; Charleston SC, Colombia SC, and Hartford Ct. Kind of strange that they have 2 in SC and a random 1 in CT. They Do not have a website. They apparently do not even have a door sign for their Charleston location. I asked if all their locations are called Charleston Advertising and the HR lady said yes. That again doesn't make very much sense. Another odd thing is a "HR" lady answers the phone instead of a receptionist. Never heard that in a HR job description. I was asked to go in for an interview, but after I did some research and thought logically i decided not to go. DON'T WASTE YOUR TIME.

2012-02-06 09:45:03