While on the Huffington News website this morning I read what I thought was a news report about this great company "BIDRACK" The reporter went on to say how she had tested and found the site above the board and actually had great results with two auctions she used to test the companies system.

Impressed with the depth and clarity of the article@ http://newtoday9.com/consumerdeals/hdtv1.htm?t202id=1387&t202kw= (so I thought at the time) I proceeded to BIDRACK's web site to check it out.

Once on their site you are more or less pushed into their registration process if you want any details. While in the registration process they ask you for your credit card information and shipping address before you have a chance to view any of their polices or see what the true cost of bidding really is.

BTW way you can't put a phony CC number in as they immediately verify the card before letting you proceed.

Base on what I thought was a legitimate report by a TV reporter I entered my CC information and shipping address. I was then confronted with a pop-up screen with various "Bid Packages" for my consideration. I closed the window without selecting a package figuring I would get back to them later after seeing what this was all about, my mistake!

What happened is they charged my card for $60.00 for 100 bids. I would have not known that except I saw on my account page I had 100 bids.

When I emailed them with a questions as to how this happened and requested, no demanded a refund this is the response I got.

"----- Reply message -----

From: "bidrack Customer Care" <info@bidrack.com>

Date: Wed, Jun 8, 2011 12:08 pm

Subject: [#314244] Forgot Password

To: "Wayne Howarth" <Wayne@XXXXXXXXXXXX.com>

-- Do not edit below this line --

Wayne Howarth,

A customer support staff member has replied to your support request, #314244

with the following response:

Dear Wayne,

We thank you for reaching out to us here at Bidrack! We are very sorry that you
did not wish to be charged and we apologize deeply for the inconvenience this
may have caused. Unfortunately, due to our policies as stated in the
terms and conditions you agreed to, I cannot give you a refund.

Regards,

Customer Care

Bidrack - The Fun way to Save! "

Never was I presented with their policies for review and after closer review of the news article determined it was actually an ad they had placed a made it look like a separate website and all. They have gone to a great deal of trouble to disguise this site as a webpage of a TV Channel 9 news report about how great they are. It worked as I am very leery of these types of things but was set at easy with report from the news person on their personal experience with the services of BIDRACK.

If you are thinking about this service RUN the other way fast they are a scam and a rip-off. I will dispute the charges on my Credit Card and hope they don't sell the information.

Additional

URL of Website: http://

Other

Status: Unresolved

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General Comments (Public)

ROO Ed,

Call you credit card issuer A.S.A.P. and inform them that this was a accidental, if not outright fraudulent charge. You may still get a charge-back for your funds. Credit card companies hate charge-backs (from the business perspective) and may ask that Bid Rack change their policies or else lose the ability to take credit cards altogether.

Ed

2011-06-12 02:13:39

Wayne Howarth,

Thanks you have to wait until the charge shows up on the CC statement then file a dispute. I have that in my sites. These people are incredible, guess they figure most people won't figure out their scam. Why the FTC lets this type of thing go on amazes me.

2011-06-12 08:17:27

kurby,

(Tue, 6/21/11, Bidrack Refund Support <request@bidrack.com>)
Hey Wayne,
I wish I had found this blog before I became curious about BidRack. Your experience is the same as mine except I was charged $99.00 to get scammed. I find it interesting that they have a "Bidrack Refund support' department. Not customer service or disputes department but, "Refund support"! There letter was cordial and professional:

"We are very sorry for this misunderstanding. We want to ensure you enjoy a positive experience when using bidrack.com. For that reason, we have added 100 free bids to your account at no extra charge to you. That's a $60 value! The bids are already add and you can start bidding and winning today!"

WOW!! how generous of them. Sad thing is it looks like it could be a viable, honest business for (them(?) Why would they need to be so tricksy, and dishonest? They don't need to do this to the general public. Anyway, I will not settle to just ask my CC company to refund my money which they will do ...aaaand i'm sure Bidcrack is relying on us to do just that and then go away. NOT! I'm going to tell my story and I suggest you do the same on every site you can get on. Good luck! Kurby

2011-06-22 18:28:09

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